POSITION DESCRIPTION The English Language Program Lead is responsible for managing the English Language (EL) portfolio for the Amideast/Egypt office in Cairo, which features English language offerings for fee-for-service courses S/he is responsible for the oversight of all Amideast/Cairo EL and test prep public classes, in addition to Cairo s EL corporate clients. S/he will be responsible for ensuring the quality of the EL classes at Amideast/Cairo and reporting results of development interventions to the EL Program Manager in Cairo. The English Language Program Lead will also work closely with staff in Amideast/Egypt's Alexandria office, the Regional Director of English Language Programs, the Regional Director of Monitoring and Evaluation, and staff in other departments. RESPONSIBILITIES Programmatic Responsibilities Oversee the orientation and training of new EL programs staff, trainers, interns, and teachers Oversee the implementation of professional development activities based on annual developmental plan for English instructors Provide financial and budgetary oversight for service for fee programs; participate in the development of annual program budgets and pricing reviews for EL programs and services Prepare financial review on monthly basis for all service for fee projects and provide analysis for identified issues Prepare and submit reports regarding EL activities for Cairo to English Language and Training Program Managers, Senior Leadership Team, and HQ Prepare historical comparative analysis for EL department enrollment numbers and statistics Contribute to the development and achievement of annual strategic objectives and KPIs for the EL Department Contribute to the expansion of EL business through the provision of client details, possible leads, and innovative ideas Initiate the recruitment of EL instructors with HR and ensure completion of hiring process is in line with HR procedures Operational Responsibilities Oversee the day-to-day logistical planning and implementation of EL programs in Cairo to ensure quality program delivery and effective operational management Coordinate and monitor the implementation of internal policies and procedures to maintain consistency among EL services in Egypt Create annual calendar for public classes and working with different stakeholders from other departments Follow up on marketing activities for different service for fee projects to ensure meeting budgeted numbers Conduct kick off meeting before new rounds and/or new projects with all stakeholders Coordinate with the Customer Service department regarding public registration issues if any Conduct call center training and orientation for any new service for fee EL product Participate regularly in Amideast s regional English language activities for joint planning, exchange of ideas, and alignment of quality standards Identify needed trainers for customized programs and ensure launch meeting is done with Sales team Prepare revised trainer SOWs for special programs per shared proposal and launch meeting Monitor and report to relevant management on all programmatic deliverables, timeline, progress, targets achieved, and any obstacle/challenges faced Track book inventory and perform necessary book procurement Conduct programmatic orientation sessions for clients when needed Manage escalated complaints and concerns by public or corporate clients Follow up with finance on invoice collections and AR for corporate clients Staff Management Responsibilities Participate in the selection of staff and orient and train staff under the incumbent s purview Maintain an engaging work environment through continuous staff coaching, training, and development to ensure a high level of productivity, motivation, and retention Responsible for the review of the annual independent contractor's process with the EL team and HR department QUALIFICATIONS AND SKILLS Required Bachelors degree of Education or a related major A minimum of 5 years experience in coordinating/managing training programs Demonstrated experience leading and managing a team Experience with overseeing curriculum planning and assessment Experience with teacher training, mentoring, or coaching Extensive knowledge of e-learning and online teaching practices Extensive knowledge of the TESOL field and current ELT trends Native/near-native proficiency in spoken and written English Excellent oral and written communication and presentation skills Demonstrated problem-solving, innovation, and ability to take initiative Ability to multi-task and prioritize responsibilities Excellent computer literacy in MS Office Preferred Spoken and written fluency in Arabic Additional professional credentials such as Project Management Professional Certification (PMP), or Project Management for Development (PMD Pro) certification Minimum TOIEC score of 950 or equivalent WORK ENVIRONMENT The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a temporary or hybrid basis) Computer (laptop or desktop) Printer/Photocopier/Scanner/Fax Telephone
