POSITION DESCRIPTION The EL Specialist provides direct administrative support to the English Language Department for EL corporate programs, including online and in-person educational programs. The EL Specialist supports in overall quality of programs by ensuring timely and accurate program activities, services, and reporting. The EL Specialist works with the EL Department to help improve the quality and efficiency of the programs while serving participants in the best way possible. RESPONSIBILITIE S Report to corporate clients on sessions delivered and attendance Coordinate English language closed classes schedules for corporate clients Conduct site visits for corporate classes and oversee the logistical, administrative, and operational aspects of the training Inform Sales Manager of corporate numbers to track purchase orders Issue a request for invoice to Finance department on monthly basis and before the end of each month provide necessary back up documentation Responsible for extracting the scores of the students & upload it on the shared per term Responsible for requesting packs from Marketing per term based on registration Responsible for requesting material access for PMP classes from the Headquarters Create and maintain an archiving system on Amideast shared point for all documentation related to corporate programs Responsible for procurement, administrative and logistical support for training accommodation and travel arrangements along with other administrative tasks for corporate clients when needed Responsible for Schedule online sessions on Zoom by checking availability and assigning accounts to instructors and sending links to participants Responsible for creating and sending Zoom link and or classroom assignment and other logistics to teacher and the student in private tutoring sessions Responsible for creating Whatsapp group and adding the students for corporate closed classes Relaying participant and clients inquiries, comments, complaints and suggestions to the Program Lead Communicate regularly via email, WhatsApp, and telephone with participants for all programs to provide updated information about program/training components, contents and arrangements Oversee EL WhatsApp groups to ensure accurate and timely information is shared with all participants for all programs Upload Amideast classes, quizzes and training materials for all programs on Learning Management System (LMS) Collect and organize pay sheet documents for trainers and instructors to be reviewed by Senior Academic Coordinator and approved by English Language & Training Programs Manager Support in observing evening classes when needed Assist with grants when needed QUALIFICATIONS Required Bachelor s degree 2+ years of work experience Knowledge of or experience in development programs Excellent professional communication skills (written and oral) Excellent command of MS Office, especially Word, Excel, and PowerPoint Preferred Very good organizational skills Ability to multi-task, and work both as a team and independently Ability to work under pressure Detail-oriented Excellent command of English with TOEIC score of 700 minimum and excellent command of Arabic (written and oral)
