Responsible for collaborating with cross-functional teams to gather requirements and design solutions
Ensure the efficient management of digital content
Responsible for configuring and optimizing ECM platforms, managing content workflows & ensuring data integrity and security
Responsible for training, supporting users, performing regular system audits
Stay abreast of the latest ECM trends and technologies
Lead innovative ECM solutions to enhance the organization's information management capabilities
Develop and deploy document management systems
Implement records management tools and maintain collaboration tools
Responsible for collecting business requirements, analyze workflows
Lead implementation of strategies for content management and information sharing
Tailor ECM applications to client needs and ensure security & accessibility
Responsible for validating ECM Compliance with industry standards and regulations
Create system architecture documents and develop data models
Responsible for writing user guides and training materials for ECM
Diagnose performance and functionality issues and resolve user experience problems respectively
Conduct training sessions and assist users in adopting ECM solutions & best market practices
Assess system effectiveness, recommend, implement improvements and enhancements
Research emerging ECM technologies and integrate new solutions & best practices into projects
Monitor performance by gathering relevant data and producing statistical reports
Job descriptions are written to reflect major accountabilities and will not describe all the tasks that may be performed by an individual. The incumbent shall perform any additional related duties assigned by the respective line manager to meet operational requirements
The incumbent shall ensure the highest standards are followed to safeguard the sensitive and confidential data of the organization
