Manages onboarding process of Corporate (all grade and All MD/DD/HD – GM & CEO) from the acceptance of the offer to the allocation of the desk and UAE travel help desk besides communication management of HQ.

Travel Desk Management:

· Follow up and support travel arrangements and related operations within the systems and procedures,

· Manage travel requests of Owner’s business trips,

· Fare sheet (monthly submission at Oracle and BUHR): Monthly fares update at oracle for non-management leave passage

· Responsible from Online Booking Tool Management implementation in the group.

· Come up with programs and policies for online booking tool and corporate travel.

· Build and maintain a relationship with vendors and agencies globally.

· Work collaboratively with Corporate Procurement Team, negotiate rates and contracts with travel service providers.

· Follow up and update related company policies while ensuring that all services provided comply with all travel procedures.

· TMC invoices submission to Finance fortnightly along with Sec. approval (Board)

Onboarding & Visa Management:

· Onboarding Corporate all grade and All MD/DD/HD - GM N& CEO; Welcome Email/call, Docs attestation, Visa, Ticket, hotel, transfers, medical, biometrics, insurance, desk arrangement, IT Asset, Induction, visa stamping,

· Manages business visa requirements.

· Access Approval/ PIC - DMCC

· Manage Relocation - MD/DD/HD - GM & CEO: Arrange survey of relocation agency at New joiner or exit employee (in case of retirement) and coordination with relocation agency and new joiner/exit employee end to end

· Attestation - DC/MC/BC: Document attestation of New joiner (degree, birth certificate, marriage certificate etc. inside and outside country

· Support to teams during their leave (Business Visa, Family visa, MRR, Driver Rostering, Off Boarding)

· Manage Escalations from suppliers (Payment/SSC/Invoices/LPO etc.)

Admin Management:

· Responsible from tele-communication activities of Corporate.

SPOC with Etisalat and Du. Responsible for all landline connections/deletions and payments besides resolving service issues/complaints for voice lines and payments.

Key Performance Indicators

· Onboarding experience, UAE Lwas & Regulations knowledge

· Travel background including knowhow of external suppliers; Flight Companies, Hotels etc.