To assure SITA's competitive strength and business growth globally. Perform all Service Operations activities according to SITA standards and procedures. Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization. To manage and assist the Service Operations team.

WHAT YOU'LL DO

• Provide L3 support for network-related issues, including troubleshooting and resolving complex network problems.
• Monitor network performance and ensure high availability and reliability of network systems.
• Configure and maintain network devices such as routers, switches, firewalls, and load balancers.
• Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.
• Collaborate with other IT teams to design and implement network solutions that meet business requirements.
• Perform network upgrades and patches to ensure the latest security and performance enhancements are in place.
• Document network configurations, processes, and procedures for future reference and compliance purposes.
• Provide technical guidance and mentorship to junior network engineers and support staff.