Job Description: A Food and Beverage Guest Relations Officer is responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience while working to achieve departmental targets. What will I be doing? As a Food and Beverage Guest Relations Officer, you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience. A Food and Beverage Guest Relations Officer will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: • Welcome guests in a polite and friendly manner • Coordinate seating for customers • Up-sell with latest departmental incentives • Manage table set-ups • Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events • Follow cash handling procedures • Manage guest queries in a timely and efficient manner • Ensure compliance of brand standards • Strive to achieve departmental targets • Ensure cleanliness of work areas • Comply with hotel security, fire regulations and all health and safety legislation • Comply with local licensing laws • Be environmentally aware • Assist other departments wherever necessary and maintain good working relationships
