Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries

Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone

Responsible for managing the office unit & PABX system setup and requests for all clients

Organizes postage and document courier services, handle mail, incoming & outgoing deliveries Coordinates conference room bookings, refreshments for meetings and other special arrangements

Handles all secretarial and administrative duties for clients, as requested

Performs check in & check out process for all clients

Conduct up-selling and cross-selling to maximize revenue

Service Standards:

Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback

Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge

Ensures that the Centre’s service standards are maintained at all times

Internal:

Develop rapport and professional business relationships with fellow colleagues and stakeholders

Support local Operations to maximize profitability, efficiency and productivity