Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
0 - 3 years
- Lead, manage, and motivate the front office team to provide excellent customer service.
- Assign daily tasks, ensuring that all front office operations are carried out efficiently.
- Ensure that guests are welcomed, checked-in, and checked-out smoothly and efficiently.
- Handle guest inquiries, complaints, and requests professionally, ensuring satisfaction.
- Maintain a calm and effective response to difficult or emergency situations.
- Ensure that communication between departments is clear and effective for smooth operations.
- Oversee daily front office operations such as guest check-ins/outs, reservations, billing, and concierge services.
- Ensure proper handling of guest data, including checking the accuracy of reservation details.