Job Title: German Game Changer - October Job Description Due to our incredible growth, we re looking for Customer Service Advisors with German language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world s biggest and most well-known brands. As a Customer Service Advisor within our friendly and supportive team, you will be responsible for: • handling incoming inquiries from German customers via the phone, email and on online, • providing support for customers to effectively resolve their queries, • using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience, • updating our systems with complete and accurate details regarding your customer interactions. Your Benefits: • Competitive salary • A bright, modern and exciting place to work, with excellent staff facilities • Performance related pay • Voluntary Medical plan • Transportation allowance • Life insurance • Annual reward and recognition events • Holiday pay • Access to training and development opportunities Your Skills We know that customer service isn t for everyone. To be considered for this role, we ll need you to have the following: • Excellent German communication and interpersonal skills (written & verbal) • German Level B2 / English B1 • High school diploma • 3 -6 six months of relevant Customer Service experience (preferred) • Highly motivated and strong work ethic. • Courteous, friendly, and professional manner • Strong computer skills and attention to detail • Ability to work to deadlines and targets • Flexibility in your approach to work to meet the changing needs of the business • Ability to work as a team member, as well as independently This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.
