A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: • Achieve positive outcomes from Guest queries in a timely and efficient manner • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required • Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments • Demonstrate a high level of customer service at all times • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy • Comply with hotel security, fire regulations and all health and safety legislation • Act in accordance with policies and procedures when working with front of house equipment and property management systems • Follow company brand standards • Assist other departments, as necessary
