The HR Co-ordinator is responsible for dealing with all incoming HR queries from managers, employees, and 3rd party stakeholders of the business within the MEICAP region.

This involves updating systems including payroll, creating documents and escalating non-standard requests to specialist teams for action. As first line support on HR issues for customers the job holder must resolve as many incoming queries as possible to meet the business needs and ensure that the team meet its Service Level Agreement. Resolving requests includes an end-to-end generalist service to secure authorisations, address issues, create contracts, inform suppliers, update systems and maintain employee files. Participation in HR projects to maximise the service offering to the Company.

Main Responsibilities:

· Co-ordinate benefits for the MEICAP regions. Ensuring individuals are enrolled in the correct benefits for their location and as per local legislation, where applicable.

· Support global and local annual review/renewal processes each year by working closely with the HR Business Partner. This includes running and validating reports, creating, and checking letters for pay reviews, bonuses, etc.

· Escalate non-standard requests to the relevant HRBP.

· Receipt and processing of service requests (e.g., creation of employee documentation, payroll related queries, support in recruiting, training administration, etc.) via email and/or phone using the Case Management Tool and/or relevant HR systems. Tracking of all open requests, with regular follow-up until satisfactory completion.

· Ensuring compliance with legal requirements for processing requests (e.g., GDPR).

· Ensuring that information provided is complete and accurate before updating records or processing requests.

· Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required.

· Escalate non-standard requests to the relevant HR team member.

· Create or request supporting documents required in processing service requests.

· Create template documents for region.

· Support colleagues with validation of any data amendments, calculations, and document checks to ensure a high-quality service delivery.

· Run standard and ad hoc reports on request for customers and other HR stakeholders.

· Identify improvement opportunities and proactively suggest and/or support their implementation.

· Develop and maintain an FAQ tool in relation to HR queries.

· Co-ordinate and deliver international HR induction to new employees.

· Collate payroll information for all regions ensuring payroll is regularly advised of changes.

· Focal point for first line employee relations issues in conjunction with line managers and/or HR Business Partner i.e., provide guidance/support for employment meetings.

· Assist with the management of the absence reporting system and communicating regularly with line management to organise occupational health appointments, as required.

· Assist with (or lead where within capability to do so) project work such as policy review, job evaluation, international audit, and development of departmental KPI reports.

· Assist and support in project work or any other duties as required.