Role Details Key Responsibilities and Accountabilities:
Strategy & Planning
• Support Majid Al Futtaim Cinemas business expansion and growth across the region.
• Support, demonstrate and implement the function s vision, mission , values and overall direction.
• Effectively communicate the cinema s strategies, objectives, and performance expectations.
Leadership
• Provide strong and effective leadership and mentorship to the multi-site IT Support teams, by fostering a culture of professional development, service, and continuous improvement.
• Regularly monitor and assess performance of direct reports to provide constructive feedback and highlight development needs.
IT Support & Operations
• Install and manage the IT infrastructure for the regional offices as decided by the management.
• Ensure continuity of IT operations by implementing and maintaining adequate backup and recovery processes.
• Work closely with HO IT operations team to ensure adherence to central IT policies and procedures.
• Create and manage regional IT budgets.
• Responsible for accessing new hardware requirements and coordinating the procurement processes & performing vendor management.
• Ensure Anti-Virus update management for end user devices.
• Conduct database administrative tasks.
• Ensure adherence to the Support escalation matrix and responsible for the helpdesk tickets raised from the regional offices.
• Provide IT support for the successful opening of new cinemas.
• Ensure security of all confidential information.
• Frequent travels within the regions for official purposes if required.
• Be abreast with the latest technology in line with regional requirements and provide suggestions to IT HO team.
POS & end user devices
• Ensure 100% uptime of all POS systems and peripherals at all sites.
• Ensure faulty units are serviced and adequate spares are available at all times.
• Ensure proper functioning of all end user devices.
• Implement support and process manuals required for the POS users.
IT projects
• Initiate, plan, lead, UAT and implement IT projects that would enhance performance and profitability.
• Liaise with HO IT team as well as external vendors, as required, to ensure successful project implementation and delivery.
Audit & Compliance
• Maintain rigorous compliance with IT policies and frameworks, ensuring consistent, clear communication with impacted staff and stakeholders, participating in consultative meetings as required.
• Ensure the IT policies and procedures are being followed across the business.
• Perform periodic audits of business processes and recommend enhancements. Implement IT audit recommendations wherever applicable within the agreed time frames.
• Support the IT Director in due diligence in acquisitions and structural changes.
• Review and conduct periodic audits to ensure that the computer hardware and software inventory is in accordance with the audit recommendations.
• Periodically audit the IT SOPs to ensure compliance and suggest amendments, if any.
• Prepare and present various status reports for the senior management and other stakeholders to enable effective decision making.
• To perform periodic site visits for auditing the health of the IT systems, review the status reports, duly acknowledged by Cinema management.
Reporting
• Facilitate comprehensive management report on IT operations including but not limited to SLA reports, IT health check reports, Backup reports, Audit adherence reports, incident reports etc.
• Responsible for creating technical documents and SOPs to help the generic IT operations.
Definition of Success
• IT infrastructure in the agreed regional territories
• Regional IT budgets of approx. AED 3M for 2022
• Responsible for coordination with regional IT teams, as well as Head Office IT team for seamless support, with no downtime.
Other Context (if applicable):
N/A
Functional Competencies
• Strong data analysis skills, ability to produce, interpret and draw conclusions from data (by using Excel and other Business Intelligence tools).
• Strong expertise in business analytics and strategy, ability to distill immense datasets to drive strategic decision.
• Has worked on a delivery operations and optimization software, and is familiar with rider management, catchment areas, and providing a seamless customer experience.
• Ability to problem-solve using creative thinking and innovation.
• Requirement s analysis including planning.
• Competitive analysis.
Personal Characteristics and Required Background:
Personal characteristics
• Excellent written and verbal communication skills in Arabic and English.
• Ability to manage IT Support executives.
• Excellent interpersonal skills and good team player.
• Time management, organizing, leadership skills.
• Integrity, judgement, and professionalism.
Minimum experience
• At least 7 years of IT experience, in similar capacity.
• Capability to formulate and lead implementation of IT systems.
• Strong experience in administration of windows server infrastructure.
• Knowledge of SQL management tasks.
Minimum Qualifications/education
• Graduate / Diploma / Technical Certifications
• Expertise in configuring & managing Active Directory, DNS, DHCP, WSUS & VPN.
• IT certifications like MCSE, ITIL, Cisco would be an added advantage.