Key Responsibilities

IT Operations & Support

• Install, configure, and maintain POS systems, back-office software, and restaurant applications.
• Provide day-to-day IT support to restaurant outlets and head office staff.
• Troubleshoot hardware, software, network, and connectivity issues promptly to minimize operational downtime.
• Coordinate with vendors for POS systems, CCTV, internet, and software support.

Network & Infrastructure

• Maintain LAN/WAN, Wi-Fi, and internet connectivity across all outlets.
• Monitor system performance, backups, and server health (on-premise or cloud).
• Ensure proper cabling, network security, and equipment functionality.

Data Security & Compliance

• Implement and enforce IT security policies, including user access control and data protection.
• Ensure regular data backups and recovery procedures.
• Protect company systems against malware, unauthorized access, and data breaches.

System Administration

• Manage user accounts, access rights, and passwords for POS, ERP, and other systems.
• Maintain software licenses and ensure compliance with vendor agreements.
• Document IT procedures, configurations, and incident reports.

New Outlet Setup & Projects

• Support IT setup for new restaurant openings, renovations, and relocations.
• Assist in system upgrades, technology rollouts, and digital transformation initiatives.
• Train staff on POS systems and basic IT procedures.