IT Services Management consultant (ITAM , ITSM)

Experience: 12+ Years

1. Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization
2. Lead the design and implementation of the Assets and Service Management Framework, and Operating Model based on ITSM/ITAM Best Practices
3. Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery
4. Provide direction and goal-setting on strategy and operations
5. Contribute to design and solution development activities
6. Responsible for leading a team of professionals in the areas of service transformation, Service Management, Assets Management metrics and reporting
7. Define roles and responsibilities for the new Service Management organization
8. Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB , ITAM and other IT Service Management processes
9. Define and review the measurement of the services using metrics that include key performance indicators (KPIs) generating and distributing quality reports to measure the effectiveness and value of the services
10. Provides local/global application support
11. Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools
12. Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels
13. Support and maintain service management and Assets management software tool versions and patches
14. Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system
15. Develop service dependency maps through physical and logical configuration item relationships
16. Support and deliver IT operational processes manually and through task automation tools