1. Responding to client support requests.

2. Contacting clients to find out the nature of the problem

3. Develop and propose network setup infrastructure, layout, and designs for approval to the IT Manager

4. Deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, networks, hardware, software, and peripherals.

5. Diagnosing and resolving hardware, software, networking, and system issues when they arise.

6. Implementing security protocols and procedures to prevent potential threats.

7.Interact with end users at all levels to help resolve IT-related issues and provide answers in a timely manner.

8.Conduct regular inventory related to hardware, software, and other IT supplies.

9.Coordinate with IT Manager for new requirements and changes in the setup.

10.Organize and schedule upgrades and maintenance without deterring others from completing their work.

11.Report any downtimes / service interruption to the IT Manager to manage the notifications.

12.Providing basic training in computer operation and management

13. Troubleshooting networking and connection issues.

14. Troubleshooting local and network printer issues

15. MS Office 365 Outlook configuration and migration

14.Provide Tier1 and 2 application support such as Desktop applications.

15.Investigate all reported IT service requests, Windows applications, and networking problems and provide solutions to the users.

16.Identify recurring problem areas, articulate root causes, and escalate them proactively to the management.

17.Maintain records of equipment, licensing details, users, service requests, faults, and operational activities.

18. Performing regular back-ups, recovery and testing of recovery points.

19. Implementation of firewall rules, web filtering and internet restriction as per IT Policies and Procedures.

20. Installation and 1st level support on ERP software requirement of users.