Job Summary:

The IT Support Specialist will provide technical support across network, PC/devices, POS systems, weighing scales, end-user support, WMS, ERP (SAP), eCommerce, procurement, in-house applications, asset management, access controls, attendance machines, data center maintenance, and help desk management.

Network Support: Maintain and configure network devices, manage connectivity issues, ensure PCI DSS compliance, and handle ISP coordination.

• PC/Device Support: Manage Active Directory users, configure new devices, troubleshoot issues, and maintain spare parts inventory.
• POS Support: Install, maintain, and upgrade POS systems, manage Windows patches, and maintain stock of consumables.
• Weighing Scale Support: Install, maintain, and upgrade weighing scales, manage software support, and maintain stock of consumables.
• End User Support: Troubleshoot device connectivity, Windows, Office 365, antivirus, and software updates.
• In-House Application Support: Manage users for MDM Portal, CRM, and retail applications.
• Asset Management: Update IT asset data and document status changes.
• Access Control and Attendance Machine Maintenance: Support user enrollment, access provision, and transfers.
• Data Center Maintenance: Monitor data center, check device alerts/status, and maintain environment status.
• Help Desk Management: Manage and monitor help desk tickets, validate requests, and coordinate with RO.

Devices Under Role:

• Network Devices: firewalls, switches, wireless access points, IP telephony, and ISP routers.
• PC/Devices: desktops, notebooks, workstations, servers, attendance machines, access controls, printers, meeting room devices, scanners, NAS storage devices, thermal label printers, PDT, tablets, UPS.
• POS Devices: POS machines, scanners, price verifiers, queue buster devices.
• Weighing Scales: Retail and platform scales.