- Provide technical support to end users via phone, email, or in person.
- Troubleshoot hardware and software issues and escalate complex problems to appropriate teams.
- Install and configure software applications and updates.
- Monitor and maintain computer systems and networks.
- Create and maintain documentation of IT processes and procedures.
- Assist with the setup and configuration of new hardware and software.
- Train end users on basic IT procedures and best practices.
- Provide exceptional customer service and maintain a positive attitude.
- Stay up-to-date with the latest technology trends and advancements.
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