We are looking for a skilled and reliable professional to join our team as an IT Technician. If you thrive in a dynamic environment, possess strong technical abilities, and have a passion for delivering excellent user support, we would love to hear from you. 

Key Responsibilities – IT Technician Support and Maintenance

• Install, configure, and maintain computer hardware, software, networks, and related IT equipment across the organisation.

• Provide proactive first and second-line technical support for all users, diagnosing and resolving IT issues promptly in line with service standards.

• Monitor and maintain accurate records of IT assets, hardware inventory, and software licences using established asset management systems.

• Troubleshoot problems with desktops, laptops, printers, and network devices, escalating issues when necessary in accordance with company guidelines.

• Collaborate with IT colleagues to implement regular system updates, security patches, and antivirus processes to safeguard network integrity and data security.

• Assist with the onboarding and offboarding of users by setting up accounts, deploying devices, and managing user permissions within company systems.

• Support meeting rooms, AV systems, and remote conferencing tools to facilitate seamless business communications and operations.

• Contribute to IT projects, including systems migrations, infrastructure upgrades, and digital transformation initiatives as directed by IT management.

• Promote a positive IT service culture, maintaining professionalism and empathy in all user interactions, and providing clear instructions when needed.