Lead Management:

Track and manage leads through CRM tools (Hubspot / Salesforce ) ensuring accurate data entry and status updates.

Follow up with sales managers and branch managers to enhance lead follow up.

Generate reports on lead performance, and share it will respective share holders.

Work closely with sales and marketing teams to optimize lead nurturing strategies.

Ensure leads are timely followed up by SMs and RMs

Create and updating leads information whenever required

Support the team to manage walkin

Email Management:

Monitor and manage common company email inboxes, ensuring timely responses.

Respond to general inquiries, forward emails to the relevant departments, and maintain proper email organization.

Draft professional and courteous email responses to clients, vendors, and partners.

Maintain templates for common inquiries to improve response efficiency.

Escalate urgent or high-priority emails to the appropriate team members.