JOB PURPOSE

The purpose of this role is support sales operations by monitoring and analyzing master data within the organization. The role includes in managing accurate daily operations and receipt of all inbound and outbound transactions. Develop operating frameworks and procedures for delivery of assigned activities in conjunction with MDM (Master Data Management).

For business support the role includes capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery.

ESSENTIAL ACCOUNTABILITIES, RESPONSIBILITIES AND KPIs

• Administrate and maintain accurate data within the systems used by the Contact Center and sales team.
• Assist with the maintenance and review of system user guides to ensure they are accurate and up to date at all times.
• Support internal projects to ensure activities are completed within given timelines.
• Install, upgrade, and manage database applications, including diagnose and troubleshoot database errors.
• Create and manage database reports, visualizations, and dashboards.
• · Validate all NCF created by different users, ensuring that mandatory fields are filled.