Phase 1: Foundation (Month 1)

• Participate in onboarding, AWR culture, and customer service orientation
• Develop soft skills and understand customer journey in service operations

Phase 2: Cross-Department Exposure (Months 2–3)

• Rotate through service reception, workshop floor, parts counters, and CRM
• Learn basic automotive service workflows and customer interaction protocol

Phase 3: Technical & Process Training (Months 4–6)

• Attend in-depth training on job card processing, warranty handling, appointment systems, and service quality standards
• Work with technicians and service advisors to understand diagnostics, maintenance, and repair procedures
• Participate in customer service case studies and feedback analysis

Training Topics Include:

• Automotive systems fundamentals
• AWR service process and standards
• Customer communication & complaint resolution
• Digital tools (CRM, job card systems)
• Time and workflow management
• Bachelor’s degree in Mechanical Engineering, Automotive Technology, or equivalent
• Strong communication and customer focus
• Analytical thinking and eagerness to learn technical details