Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Operations Manager – Retails and Hospitality to join our Transguard Security Services team in our HQ, located in DAFZA, Dubai Airport Freezone.

Scope:

The Operations Manager – Transguard Security Services manages and operates day-to-day operations within their specific operations sections, focusing on required BU & client needs.

The individual will manage a headcount of 1000+ staff. They will be responsible for smooth delivery of services and as per agreed SLAs and KPIs to valued clients. They will have to meet the expectations of the customers, whilst fulfilling all the Company procedures and requirements. Lead the operations team as well as guide and support coordinators, site supervisors, develop site SOPs and site assignment. Ensure the quality standards, timely contractual deployment, revenue management, billing and ensure no commercial penalty to the business. Ensure full compliance with SIRA Regulations to avoid any violations and penalty. Ensure all internal processes and data management including data dump, payroll, Power BI being reviewed, planning, and forecasting of attrition, annual leave to ensure no impact on contract profitability.

Effective communication with client through various channels including weekly/ monthly meetings.

Assist the Account Manager on all issues relating to the execution of the section objectives and operations including cost-effective and compliant delivery, and excellence in security services across the Transguard Group and to all their partners, clients, and customers.

• Maintain and run the monthly budgets and P&L account for all division contracts, this includes the issuing of all invoices to clients and customers and recording any expenditure such as local orders
• A review of the accounts should be carried out with the Accounts Managers monthly
• Revenue forecasting and responsible for capturing all billable positions revenues. Responding to client queries on invoicing and other commercial aspects
• Assisting the Account Manager in obtaining the correct pricing for services during the preparation of new client and customer business proposals
• Overall accountability for contracts service delivery and contract performance, quality assurance and KPI achievement
• Responsible for day-to-day communication with client on service delivery, scope, KPI and agreed SLAs
• Arrange weekly/ monthly meetings with client and recording, circulation and tracking of agreed actions and meeting agenda. Addressing and resolving contractual breaches or client complaints with the assistance of operations coordinators, DOC, and SOC
• Kick off meeting and mobilization of new contract, defining scope and operations strategy and service delivery methodology with Account Managers
• Responsible for contractual service delivery by effective Initial project planning including logistics, Sourcing recruiting, project equipment and machinery as required
• Responsible for carrying out monthly site visits and providing the necessary feedback to the Account Managers and team supervisors as required
• Ensure all licenses are up to date, managing renewals and ensure staff deployed across the locations are licensed
• Proactively carry out site audit, clarifies, and validates all TGSS needs and requirements on a regular basis
• Adhere to all internal processes and procedures and compliance with Group Policies and enforcement of Business Units and Group rules and regulations including fair working environment and Group CSR objective
• Focusing on CI Saving and discuss the saving ideas with Account Managers