General Scope - Operations

· Assists and contributes to the day to day management of the Clinical Operations Department.

· Helps plan and organize day-to-day department operations, schedule and activities.

· Assists in all matters related to clinical management, planning, development, budget, and other business operations activities of the department.

· Maximizes outcomes through efficient, effective and compliant procedures driven by data analytics and results.

· Assists in developing and maintaining clinical improvement processes to maximize operational efficiencies.

· Serves and actively participates on various departmental meetings.

· Helps optimize clinical operations and patient flow to ensure quality of care provided to patients, including serving as liaison to Guest Relations department.

· If required, collaborates and coordinates with departments impacting their services to ensure timely, efficient and quality care is maintained.

Quality/Safety

· Assists in ensuring a safe and effective working environment; helps monitor and/or revise the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles.

· Helps monitor and confirm staff maintain their required credentials that demonstrate competency per QCHP or department guidelines as applicable.

· Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.

· Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration.

· Assists with implementing process improvements utilizing tools such as LEAN principles. Role model’s situational awareness, using teachable moments to improve safety.

· Supports the design, development, coordination and continuous improvement of all clinical quality improvement initiatives and structures systems for the department in a manner that supports achievement of quality goals.

· Helps provide oversight and assures compliance of all team members and relevant physicians and providers with all Sidra Medicine, QCHP and JCI policies and standards.

Finance

· Assists with tasks related to the development of staffing plans, departmental budgets, and schedules to meet clinical department/patient care needs that reflect understanding of the importance of cost-effectiveness.

· Supports in implementing department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.

· Conducts analysis on all clinical program-related areas such as utilization, revenue enhancement opportunities, and cost-reduction opportunities.

· Reviews and audits inpatient and outpatient operational performance metrics.

· As required, assists with the development of the department budget and ensures that the department operates in a cost-effective manner.

· Assists as required with auditing department expenses within approved budget parameters, ensuring that the department meets the budget/revenue and/or expense targets on a monthly and annual basis.