Visit a minimum of 3-4 customers daily to generate new business and leads. Assist customers in selecting the correct parts in a friendly, professional, and efficient manner.
Inform customers of companion part requirements and specials, ensuring that they are exposed to the full product line.
Provide accurate price quotes and other information to customers over the phone in a courteous and cheerful manner. Review quotes to ensure parts ordered are correct and pricing matches estimates.
Maintain high-level service for both internal and external customers. Ensure prompt follow-up on special orders and back-ordered parts.
Notify the parts manager of out-of-stock items or materials requiring immediate attention.
Ensure payment is received from all customers, obtain necessary credit authorization, and provide customers with copies of invoices/DN.
Get approval for returns and ensure proper documentation for parts returned, including the original invoice or its number for verification.
Stay updated on technical spare parts bulletins and new products. Participate in training programs as required.
Maintain orderly records of purchase orders, invoices, and relevant documents. Set up orders for shipment, delivery, or pick-up and ensure communication of updates to sales and support teams.
Collaborate with the parts manager to maintain a lost sales tracking program.
Regularly create, update, and maintain the customer database.
Comply with internal arrangements for working on off days or public holidays based on operational requirements. Carry out temporary assignments as requested by the manager.
