Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
6 - 9 years
- Visit a minimum of 3-4 customers daily to generate new business and leads. Assist customers in selecting the correct parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, ensuring that they are exposed to the full product line.
- Provide accurate price quotes and other information to customers over the phone in a courteous and cheerful manner. Review quotes to ensure parts ordered are correct and pricing matches estimates.
- Maintain high-level service for both internal and external customers. Ensure prompt follow-up on special orders and back-ordered parts.
- Notify the parts manager of out-of-stock items or materials requiring immediate attention.
- Ensure payment is received from all customers, obtain necessary credit authorization, and provide customers with copies of invoices/DN.
- Get approval for returns and ensure proper documentation for parts returned, including the original invoice or its number for verification.
- Stay updated on technical spare parts bulletins and new products. Participate in training programs as required.
- Maintain orderly records of purchase orders, invoices, and relevant documents. Set up orders for shipment, delivery, or pick-up and ensure communication of updates to sales and support teams.
- Collaborate with the parts manager to maintain a lost sales tracking program.
- Regularly create, update, and maintain the customer database.
- Comply with internal arrangements for working on off days or public holidays based on operational requirements. Carry out temporary assignments as requested by the manager.