• Administer and deploy the Ticketing System for managing internal services spanning various departments like Admin, Physical Security, HR, procurement, legal, etc.

• Maintain an understanding of current industry trends and modify the implementation and operation tactics accordingly to ensure efficient processes.

• Monitor user feedback, grasp user expectations, and encourage enhancements in product features and operational strategies.

• Research and establish state-of-the-art methods for internal product operations while developing suitable tools as per generalized platforms.

• Set precise goals for implementation and operation and work towards their fulfillment.

• Implement SLAs to outline service objectives, supervise ticket processing, and manage metrics related to service quality.

• Harness data analysis and visualization tools to deliver lucid insights into service processes, efficiency, and quality.