1. Scope of the role

Responsible for managing customers in UAE market by providing piping and fitting solutions based on their requirement and achievement of sales, GP and payment terms targets as per the business plan

1. Job Responsibilities

Business development and Sales

• Devises the strategic plan for the sales operation based on market condition

• Collects information about market / projects / customers and plan the sales accordingly in consultation with Business development manager and senior management

• Builds relationship and credibility with customers in the market

• Ensures all procedures related to credit management is done as per the credit management policy of the company

• Evaluates and performs background checks of all new customers through KYC and see that all relevant documents are available

• Ensures availability of all relevant KYC documents in the system for all existing customers

• Promotes the brand through service and thereby improving repeat sales with the customers

• Ensures all queries are attended and responded within stipulated lead-time

• Ensures all quotes are accurate and right in all aspects and also follow ups of LPO

• Increases cash sales with the customers

• Meets consultants and contractors for product approval and listing

• Achieves targets as per the business plan in terms of sales, Conversion, GP and payment terms.

• Ensures all relevant records on sales are in the system and retrieves records whenever required.

• Increase Market Share, Vendor listing, project approvals

Conversion of 30 to 40% Projects.

Coordination

• Follows up internally for Product quality and delivery as per the customer requirements

• Visits sites for project progress and coordinates for dispatch as per the project schedule

• Follows up for payment and collects as per the agreed terms

Team development

• Trains sales/marketing team in setting their target and achieving the same

• Inspires coworkers to attain goals and pursues excellence.

• Consistently acknowledges and appreciates each team member’s contributions.

• Effectively utilizes each team member to his/her fullest potential.

• Evaluates / Reviews individual performance on a weekly / monthly basis and gives feedback for their improvement in performance

• Identify opportunities for improvement with team members and makes constructive suggestions for changes.

• Keeps track of lessons learned and shares those lessons with team members.

• Mitigates team conflict and communication problems.

Others

• Coordinates with other functions for smoothing functioning of sales department in satisfying the customer needs

• Identifies the loop holes in the system and suggests improvements to protect the company’s capital and goods

• Ensures all relevant reports are made with accuracy and as per the timelines and submits to the management

• Performs any other related task assigned time to time by the management

1. Key deliverables

• Sales target in terms of value including cash sales

• No. of new customers and repeat customers

• Improved customer satisfaction

• Sales operational efficiency

• Building of effect sales team