A Regulatory Compliance Assistant Manager is responsible for supporting the design, implementation, and ongoing monitoring of the organization’s compliance framework in line with applicable regulations issued by the CBUAE and other relevant regulatory authorities. The role involves ensuring timely regulatory filings and returns, monitoring changes in laws and guidelines, assisting in the development and review of internal policies and SOPs, conducting compliance testing and internal reviews, coordinating with internal stakeholders (risk, legal, operations, finance, etc) to ensure adherence to regulatory requirements, supporting regulatory inspections and audits, maintaining compliance trackers and documentation, and escalating potential non-compliance issues to senior management while promoting a strong culture of governance and ethical conduct across the organization.

Regulatory Strategy :

Monitor, interpret, and communicate updates on CBUAE regulations and other applicable laws. Develop, implement, and maintain compliance policies, procedures, and controls. Support the HOC in implementing directives, notices, and regulatory guidelines. Conduct gap analyses and thematic reviews (e.g., CRMS, FCR) and report findings to Senior Management and the relevant Board Committee.

Market Conduct & Complaints Oversight:

Develop and enforce frameworks ensuring fair, transparent, and ethical business practices. Oversee adherence to Consumer Protection Regulations and Standards (CPR/S). Oversee the entire Complaints Management Framework, ensuring compliance with CPR/S and internal policies. Investigate market misconduct incidents and ensure timely remediation. Lead or support mystery shopping exercises as mandated by CBUAE.

Risk Management & Governance:

Identify and monitor market conduct, consumer protection, and complaints-related risks. Conduct RCSA exercises and support the embedding of risk mitigation practices across operations. Work with business units to address root-cause trends stemming from complaints or conduct incidents.

Reporting & Documentation:

Maintain the Compliance Breach Register and produce meaningful dashboards for governance reporting. Review complaint case files for quality, completeness, root-cause analysis, and customer communication. Prepare periodic complaints MI, heat maps, and dashboards for Senior Management, Board Committees, and CBUAE. Ensure accuracy, completeness, and timeliness of all regulatory and internal compliance reports.

Investigations & Violations:

Ensure accurate logging and reporting of complaints within required timeframes and systems. Identify trends, recurring issues, and systemic gaps, and work with business units to ensure corrective and preventive actions.

Training & Awareness:

Design and deliver training programs on compliance, market conduct, consumer protection, and complaints management. Train staff across the organization on complaint handling standards and regulatory expectations. Promote a culture of ethics, transparency, and regulatory awareness across the organization.

System Development & Support:

Support review, testing, and implementation of new compliance and Complaints systems and monitoring tools. Participate in UAT for new products and services to ensure compliance integration and effective Complaints and Market Conduct Management. Monitor and identify areas of system weakness and gaps in Complaints channels and have these rectified asap.

Teamwork & Audit:

Work closely with Legal, Risk, Internal Audit, Operations, and other functions to ensure coordinated compliance efforts. Assist the HOC in interpreting and operationalizing new CBUAE requirements and participate in regulatory inspections and audits. Provide operational support to the Compliance Function and act as backup where needed.