Purpose of the Job Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer s trusted advisor in accordance with Aramex values. Job Description • Attend to all walk-in customers needs promptly. • Serve walk-in customers and provide full information and advice. • Manage and meet customer expectations. • Sustain high customer satisfactory service lever. • Provide excellent customer service for cash clients as per Aramex CS standards. • Sell cash shipments Outbound . • Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them. • Promote Aramex campaigns for customers. • Collaborate with the team of achieve the team objectives. • Facilitate the flow of information horizontally and vertically. • Ensure outlet customer satisfaction at all time. • Ensure timely resolution of customer complain to retain customers. Job Responsibilities - Experience and Education • Diploma or bachelor s degree in business administration or a related field. • 1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry. Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Interpersonal Skills Customer Relationship Management Communication Skills Attention To Details Customer Centric Negotiation Skills Collaborative Approach Multitasking Self-Awareness
