Update daily visits on system with quality of customer data

Ensure approvals are taken for rates or special solutions as per company policies and process

Monitor lost and down trading accounts with direct visits and provide needed solution after escalation to concerned departments

Monitor market and competition activities, report to TM/Area/Industry Managers changes in the market and execute agreed actions

Promote the Company in existing and new services and give necessary support to management in launching services, executing marketing campaigns and surveys

Give necessary support to credit control to achieve collection targets, solving customer payments issues while taking necessary actions in suspending and reactivating credit facility when needed

Give the support in customer’s special/one-off project requirements, coordinate with stakeholders, and monitor the project until successful implementation is achieved.

Promote and implement automated tools to customers to achieve customer satisfaction and effective shipments transactions

Responsible for all new accounts welcomed on board to be genuine and educated with full company process and services

Maintain required documentation on all active, non-active, and prospective clients.

Develop sales presentations, create sales agreements, and coordinate pricing with finance

Self-improvements on presentation and Microsoft Excel

Daily coordination with the Operations department for any customer issues

Maintain customer data including contract, correspondence, customer business activities, shipping profile, and special requirements

Performs other assignments as required.