- Act as the primary point of contact for customers, addressing inquiries and resolving issues with efficiency and professionalism.
- Utilize CRM software to track customer interactions and maintain detailed records of all communications.
- Collaborate with the sales team to identify upselling and cross-selling opportunities, enhancing customer satisfaction and driving revenue.
- Conduct follow-ups on pending sales to ensure customer needs are met and expectations exceeded.
- Analyze customer feedback and trends to inform improvements in service delivery and product offerings.
- Assist in training new team members on customer service best practices and company policies.
- Develop and maintain strong relationships with customers, ensuring they feel valued and appreciated.
- Participate in regular team meetings to share insights and contribute to improving overall service strategies.
- Provide product knowledge and guidance to customers, ensuring they make informed purchasing decisions.
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