Key Responsibilities:

• Oversee the end-to-end management of IT service operations, including service delivery, client engagement, and performance monitoring.
• Drive business development initiatives to expand IT service offerings and secure new client opportunities.
• Build and maintain strong relationships with customers, partners, and vendors to support long-term business growth.
• Develop and implement IT service strategies aimed at enhancing operational efficiency and driving revenue.
• Collaborate with technical teams to design customized service solutions and proposals based on client requirements.
• Monitor KPIs and ensure all service engagements consistently meet defined SLAs.
• Lead, mentor, and support the sales and operations teams to achieve business objectives and performance targets.
• Oversee pricing structures, proposal development, and contract negotiations to ensure competitiveness and profitability.
• Ensure compliance with organizational policies, quality standards, and regulatory guidelines across all service operations.
• Manage client relationships by understanding their needs and ensuring a high level of service satisfaction.
• Support sales activities by identifying IT and cybersecurity opportunities, presenting solutions, and participating in negotiations.
• Provide operational support by analyzing workflows, optimizing processes, and addressing issues proactively.
• Prepare and deliver reports on sales performance, operational metrics, and project updates as required by internal teams or clients.
• Collaborate with cross-functional departments to align strategies and ensure seamless delivery of solutions that meet client expectations.