Customer Interaction:

Greet customers and listen to their concerns about their vehicles.

Clearly explain repair and maintenance options to customers, providing accurate estimates of costs and time required.

Address customer inquiries and keep them informed about the status of their vehicles during the service process.

Service Coordination:

Schedule service appointments and manage the service department's workflow.

Collaborate with the service team to ensure efficient and timely completion of repairs and maintenance.

Prioritize and coordinate multiple service orders based on urgency and customer needs.

Upselling and Customer Education:

Recommend additional services and products based on the vehicle's maintenance needs and customer preferences.

Educate customers on the importance of regular maintenance and address any questions or concerns they may have.

Quality Assurance:

Perform quality checks on completed work to ensure it meets the dealership's standards.

Address any post-service issues or concerns promptly and professionally.

Job Summary: As a Service Advisor, you will be the liaison between customers and the service department, ensuring a smooth and positive experience for vehicle owners. Your role involves accurately documenting customer concerns, recommending necessary repairs and maintenance, and coordinating service appointments. Exceptional communication and customer service skills are essential for success in this position.

About Us:We are the largest independent Mercedes Benz service center in Abu Dhabi since 1997, offers high-quality service at affordable prices with a fast turnaround time. Our technicians have international experience in Mercedes-Benz, ensuring that your car is in the best hands. We are also ESMA 5-star and ISO certified.