Roles and Responsibilities

· Greet customers and listen to their concerns about their vehicles.

· Diagnose problems and recommend repairs or maintenance services.

· Provide accurate estimates for repairs and services.

· Explain repair and maintenance options to customers in a clear and concise way.

· Schedule appointments for service and keep customers updated on the progress of their repairs.

· Process customer payments and ensure that all paperwork is completed accurately.

· Build relationships with customers and ensure that they are satisfied with their service.

· Stay up-to-date on the latest automotive technology and repair procedures.

1. Customer Interaction:

Greet customers and listen to their concerns about their vehicles.

Clearly explain repair and maintenance options to customers, providing accurate estimates of costs and time required.

Address customer inquiries and keep them informed about the status of their vehicles during the service process.

2. Service Coordination:

Schedule service appointments and manage the service department's workflow.

Collaborate with the service team to ensure efficient and timely completion of repairs and maintenance.

Prioritize and coordinate multiple service orders based on urgency and customer needs.

3. Documentation:

Accurately document customer concerns, vehicle symptoms, and recommended repairs.

Prepare and explain service invoices, ensuring transparency in billing and charges.

Maintain detailed records of customer interactions and service history.

4. Upselling and Customer Education:

Recommend additional services and products based on the vehicle's maintenance needs and customer preferences.

Educate customers on the importance of regular maintenance and address any questions or concerns they may have.

5. Quality Assurance:

Perform quality checks on completed work to ensure it meets the dealership's standards.

Address any post-service issues or concerns promptly and professionally