· Greet customers and listen to their concerns about their vehicles.· Diagnose problems and recommend repairs or maintenance services.· Provide accurate estimates for repairs and services.· Explain repair and maintenance options to customers in a clear and concise way.· Schedule appointments for service and keep customers updated on the progress of their repairs.· Process customer payments and ensure that all paperwork is completed accurately.· Build relationships with customers and ensure that they are satisfied with their service.· Stay up-to-date on the latest automotive technology and repair procedures.1. Customer Interaction:Greet customers and listen to their concerns about their vehicles.Clearly explain repair and maintenance options to customers, providing accurate estimates of costs and time required.Address customer inquiries and keep them informed about the status of their vehicles during the service process.2. Service Coordination:Schedule service appointments and manage the service department's workflow.Collaborate with the service team to ensure efficient and timely completion of repairs and maintenance.Prioritize and coordinate multiple service orders based on urgency and customer needs.3. Documentation:Accurately document customer concerns, vehicle symptoms, and recommended repairs.Prepare and explain service invoices, ensuring transparency in billing and charges.Maintain detailed records of customer interactions and service history.4. Upselling and Customer Education:Recommend additional services and products based on the vehicle's maintenance needs and customer preferences.Educate customers on the importance of regular maintenance and address any questions or concerns they may have.5. Quality Assurance:Perform quality checks on completed work to ensure it meets the dealership's standards.Address any post-service issues or concerns promptly and professionally.6. Qualifications:High school diploma or equivalent; additional education or certification in automotive technology is a plus.Proven experience in customer service or a related field.Knowledge of automotive systems and maintenance procedures.Strong communication and interpersonal skills.Computer literacy and familiarity with service management software.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.7. Working Conditions:Service Advisors typically work in a dealership or automotive repair facility, interacting with customers and service technicians. The role may involve occasional weekend or evening hours to accommodate customer schedules.

Roles and Responsibilities· Greet customers and listen to their concerns about their vehicles.· Diagnose problems and recommend repairs or maintenance services.· Provide accurate estimates for repairs and services.· Explain repair and maintenance options to customers in a clear and concise way.· Schedule appointments for service and keep customers updated on the progress of their repairs.· Process customer payments and ensure that all paperwork is completed accurately.· Build relationships with customers and ensure that they are satisfied with their service.· Stay up-to-date on the latest automotive technology and repair procedures.1. Customer Interaction:Greet customers and listen to their concerns about their vehicles.Clearly explain repair and maintenance options to customers, providing accurate estimates of costs and time required.Address customer inquiries and keep them informed about the status of their vehicles during the service process.2. Service Coordination:Schedule service appointments and manage the service department's workflow.Collaborate with the service team to ensure efficient and timely completion of repairs and maintenance.Prioritize and coordinate multiple service orders based on urgency and customer needs.3. Documentation:Accurately document customer concerns, vehicle symptoms, and recommended repairs.Prepare and explain service invoices, ensuring transparency in billing and charges.Maintain detailed records of customer interactions and service history.4. Upselling and Customer Education:Recommend additional services and products based on the vehicle's maintenance needs and customer preferences.Educate customers on the importance of regular maintenance and address any questions or concerns they may have.5. Quality Assurance:Perform quality checks on completed work to ensure it meets the dealership's standards.Address any post-service issues or concerns promptly and professionally

About Us:We are the largest independent Mercedes Benz service center in Abu Dhabi since 1997, offers high-quality service at affordable prices with a fast turnaround time. Our technicians have international experience in Mercedes-Benz, ensuring that your car is in the best hands. We are also ESMA 5-star and ISO certified.Job ResponsibilitiesAn Auto Electrician is responsible for installing, maintaining, diagnosing, and repairing electrical wiring and components in vehicles. The role requires a thorough understanding of vehicle electrical systems and the ability to work with various diagnostic tools and equipment. Skills Needed:. Knowledge of Wiring diagrams (Reading and Understanding).· Wiring modifications in a safe way.· Electronic knowledge and their requirements.· Knowledge of using diagnostic tools.· A/C work knowledge and experience are mandatory.· Periodic service awareness and knowledge.· Experience in Hybrid and electrical works.· Sunroof and hard-term job knowledge.· Awareness and knowledge of all German brands specifically Mercedes BenzKey Responsibilities1.Installation and Repair:Auto electricians install and repair electrical components such as wiring, lighting systems, ignition systems, and electronic fuel injection systems. They may work on various types of cars.2.Diagnosis:When a vehicle's electrical system malfunctions, auto electricians use diagnostic tools to identify and troubleshoot the issue. This could involve testing circuits, analyzing electrical problems, and using specialized equipment to pinpoint faults.3.Vehicle Electronics:With modern vehicles becoming increasingly sophisticated in terms of electronics, auto electricians often deal with complex systems such as on-board computers, navigation systems, and entertainment units. They need to stay updated on the latest technological advancements in the automotive industry.4.Routine Maintenance:Auto electricians perform routine maintenance to prevent potential electrical issues. This may include checking and replacing batteries, inspecting wiring for wear and tear, and ensuring that all electrical components are functioning correctly.5.Documentation:Keeping accurate records of the work performed, parts used, and diagnostic findings is crucial. This documentation helps in maintaining a history of the vehicle's electrical system, aiding future diagnosis and repairs.6.Customer Interaction:Auto electricians often communicate with customers to understand the symptoms of electrical issues and provide explanations of the required repairs. Clear communication is essential to ensure customer satisfaction.7.Safety:Following safety protocols is paramount in this role. Auto electricians must adhere to safety standards and guidelines to protect themselves and others in the workplace.8.Collaboration:Auto electricians may work closely with other professionals in the automotive industry, such as mechanics and technicians, to address comprehensive vehicle issues that involve both mechanical and electrical component

Research, select, and negotiate with suppliers to ensure the best quality and price for products.Maintain records of purchases, including product specifications, delivery dates, and pricing.Monitor inventory levels and reorder products as necessary to maintain stock levels.Collaborate with other departments to ensure timely and accurate delivery of products.Keep up to date with industry trends and market conditions to make informed purchasing decisions.Manage and resolve any issues or disputes with suppliers.Evaluate and analyze supplier performance to ensure compliance with company standards.Assist in the development and implementation of policies and procedures related to purchasing.Coordinate with finance department to ensure accurate and timely payment of invoices.Develop and implement purchasing strategies to optimize cost savings and efficiency.

Customer Interaction: Greet customers and listen to their concerns about their vehicles.Clearly explain repair and maintenance options to customers, providing accurate estimates of costs and time required.Address customer inquiries and keep them informed about the status of their vehicles during the service process.Service Coordination: Schedule service appointments and manage the service department's workflow.Collaborate with the service team to ensure efficient and timely completion of repairs and maintenance.Prioritize and coordinate multiple service orders based on urgency and customer needs.Upselling and Customer Education:Recommend additional services and products based on the vehicle's maintenance needs and customer preferences.Educate customers on the importance of regular maintenance and address any questions or concerns they may have.Quality Assurance: Perform quality checks on completed work to ensure it meets the dealership's standards.Address any post-service issues or concerns promptly and professionally.Job Summary: As a Service Advisor, you will be the liaison between customers and the service department, ensuring a smooth and positive experience for vehicle owners. Your role involves accurately documenting customer concerns, recommending necessary repairs and maintenance, and coordinating service appointments. Exceptional communication and customer service skills are essential for success in this position.About Us:We are the largest independent Mercedes Benz service center in Abu Dhabi since 1997, offers high-quality service at affordable prices with a fast turnaround time. Our technicians have international experience in Mercedes-Benz, ensuring that your car is in the best hands. We are also ESMA 5-star and ISO certified.