Job Purpose:

We are looking for a skilled Service Advisor - Electric Vehicles to join our aftersales team. The ideal candidate will possess strong communication and problem-solving skills, along with a solid understanding of automotive systems.

Key Responsibilities:

• Greet customers, listen to their concerns, and accurately document service needs.
• Provide accurate cost and time estimates for maintenance and repair services.
• Coordinate with technicians and monitor repair progress.
• Communicate regularly with customers on service status and recommend additional services when appropriate.
• Conduct quality control checks and ensure customer satisfaction before vehicle delivery.
• Maintain up-to-date knowledge of products, services, promotions, and warranties.
• Resolve customer complaints and escalate complex issues to management when necessary.
• Train and mentor junior service advisors.
• Help manage daily workflow and contribute to departmental performance goals.
• Ensure compliance with company policies, safety regulations, and manufacturer standards.