User & Access Management

• Manage user onboarding/offboarding including biometrics, door access, and system login provisioning.
• Administer Active Directory (AD), Microsoft Exchange, and Office 365 (OWA/EAC/ECP).
• Handle Avaya IP telephony setup, extension allocation, and troubleshooting.
• Define and enforce email usage policies and resolve deliverability issues.

Network & Infrastructure

• Monitor and maintain network infrastructure: Wi-Fi, LAN, WAN, and servers.
• Administer site firewalls, access rules, and VPNs.
• Enforce internet usage policies and manage content filtering systems.

Server & Virtualization

• Administer Windows Server environments, Hyper-V virtualization, and failover clusters.
• Conduct regular system updates, backups (Veeam), and health checks.

Security & Data Protection

• Configure and monitor DNS, SPF, DKIM, DMARC via Cloudflare.
• Maintain firewall rules and endpoint protection solutions.
• Ensure backup systems are functional and conduct regular restore tests.

Asset & License Management

• Track IT assets, procure hardware/software, and manage consumables.
• Prepare IT audit documentation and ensure license compliance (e.g., CCSI, antivirus).

Application & Software Support

• Install, configure, and support essential business software and antivirus tools.
• Provide SAP module support, especially for item creation and purchase requisitions.
• Support internal applications and manage change requests (e.g., CCSI system).

Web, Hosting & Domain Administration

• Manage domains, hosting, and DNS via GoDaddy and Network Solutions.
• Coordinate with vendors for website updates and performance.

Surveillance & Monitoring

• Oversee CCTV systems and time synchronization.
• Ensure surveillance systems are operational and well-maintained.