Responsible for designing, implementing and managing Office 365 and directing functions relating to.

Cloud Infrastructure Management

• Deploys and ensures smooth operations and optimizations of IT applications and services such as AWS, Azure, and OCI.
• Monitors cloud resources such as Virtual machines, Databases, Storage, Windows & Linux server operating systems.
• Coordinates and escalates issues to Managed Service Providers (MSPs) for prompt resolution.
• Plans and schedules routine maintenance activities, including software updates and hardware upgrades.
• Ensures the effectiveness of backup and recovery procedures for business continuity.
• Implements and maintains cloud security best practices, including identity / access management and data encryption.

Network Administration

• Implements and maintains the organization's network infrastructure, including routers, switches (Cisco/Avaya), firewalls (FortiGate) Indoor/Outdoor wireless networks (Avaya/Altai).
• Monitors and identifies network performance and bottlenecks and implements necessary optimizations to ensure high availability of user experience.

System Administration:

• Creates and manages user accounts, licenses, and access permissions in Microsoft 365.
• Provides technical support to end-users, addressing Microsoft 365-related issues and configures and maintains distributions lists, mailboxes, and email policies.
• Configures, manages mobile device, including multi-factor authentication (MFA) and data loss prevention (DLP). and ensures compliance with organizational policies.
• Implements and maintains server security measures, including antivirus, intrusion detection systems, and access controls.
• Manages and maintains active directory infrastructure, including domain controllers, forests, trusts, DNS and DHCP services.
• Manages and maintains Intune and group policies for user configurations and computer system settings.
• Performs regular patch updates and fix vulnerabilities as per company policy.
• Tests updates in a controlled environment before deployment.

Collaboration, Documentation and Reporting:

• Collaborates with internal teams and stakeholders to understand business requirements and translate them into scalable and secure cloud and network solutions.
• Provides technical guidance and supports to other IT teams and end-users using service desk.
• Prepares regular reports on system performance, capacity planning, and security incidents.

Information Security Management System (ISMS):

• Ensures compliance with relevant regulatory requirements, such as GDPR or HIPAA.
• Safeguards company information as per Information Protection policies.
• Implements and maintains an Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable.
• Implements and maintains the necessary information security policies, standards, procedures. and guidelines, in conjunction with the Information Technology Security Committee.
• Performs the IT compliance monitoring and improvement activities to ensure compliance both with internal security policies etc. and applicable laws and regulations.
• Participates and supports an information security awareness, training and educational activities.
• Participates and supports an information security risk assessments and controls selection activities.
• Participates and supports relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties.
• Complies with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
• Reports an Information Security incident timely manner and action per management direction.