Collaborate with sales teams to engage with prospective and existing clients to understand their business challenges and technical requirements related to managed services and IT infrastructure.
Conduct thorough needs assessments and gap analyses to identify opportunities for solution offerings.
Solution Design & Architecture:
Develop and design comprehensive, scalable, and cost-effective solutions encompassing SOC, NOC, Managed Workplace Services, and IT Infrastructure (including servers, storage, networking, and cloud services).
Create detailed technical proposals, including architecture diagrams, solution descriptions, and implementation plans tailored to client needs.
Technical Presentations & Demonstrations:
Deliver compelling and articulate technical presentations and demonstrations to clients, effectively communicating the value proposition and technical advantages of proposed solutions.
Conduct workshops and technical deep-dive sessions to address specific client concerns and requirements.
Proof of Concept (PoC) Development:
Lead the planning and execution of PoCs to validate solution effectiveness and demonstrate capabilities to clients.
Coordinate with internal teams to ensure successful PoC outcomes and address any technical challenges.
RFP/RFI Response Management:
Prepare comprehensive and accurate responses to RFPs and RFIs, showcasing the organization's capabilities and aligning solutions with client specifications.
Collaborate with cross-functional teams to gather necessary information and ensure timely and high-quality submissions.
Collaboration with Internal Teams:
Work closely with product management, service delivery, and engineering teams to stay updated on service offerings and ensure alignment between proposed solutions and operational capabilities.
Provide feedback and insights from client interactions to inform product and service improvements.
Industry & Technology Expertise:
Stay current with emerging trends, technologies, and best practices in managed services and IT infrastructure.
Advise clients and internal teams on innovative solutions and strategic technology adoption.
Training & Knowledge Sharing:
Conduct training sessions for sales and technical teams on new services, solutions, and technologies.
Develop and maintain a repository of technical documentation, case studies, and reference architectures.
