Roles & Responsibilities
- Under general supervision, process warranty claims utilizing the Europe SharePoint Warranty Tool or the Warranty Navigator system for all Applied Equipment products.
- Handles warranty related activities including data input, processing, and maintenance of warranty databases and training literature.
- Provides assistance to customers by processing data, answering product and claims related questions.
- Works with financial teams to process credits for approved warranty claims.
- Performs audits to ensure timely response to and resolution of warranty claims.
- Translate lessons learnt and quality issues to continuous improvement workstreams and warranty reduction on all Applied Equipment products
- Actively provide feedback and work in conjunction with Product Technical Support, Factory Quality and Applied Equipment Quality teams to support field service.
- Employs metrics (Pareto charts etc.) to evaluate trends in warranty claims and improvements.
- In addition, may be required to work with other teams in the JCI organization, these teams are comprised of, but not limited to, the following groups: design/manufacturing engineers, product management, manufacturing plant quality, customer service, and field service personnel.
- May be required to work with indirect distribution channel customers (Distributors) on warranty claims issues.