Job Purpose

The TIQ Manager is responsible for the implementation of effective Technical, Quality, and Risk processes and procedures to protection BV LTOs, assets and brand, and to deliver added value to client and ensure client satisfaction.

He/she works with the local Management Team to assist them to improve their operations, activities and performance related to TQR.

Responsibilities

Technical Skills management

• Define policy for local services in coordination with RTQR (i.e. local qualifications, control of subcontractors)
• Push implementation of tools
• Identify local SME

Technical Documentation

• Raise awareness and ensure proper usage of global documentation
• Define and assist in development of local ones as needed for Local activities (in coordination with local management and RTQR)

Quality LTO management

• Ensure compliance with general policy for LTO & SLA
• Maintain & adapt local LTO portfolio
• Follow-up on External audit findings
• Ensure completion of local Management Review

Risk management

• Monitor contract review process
• Attend Local EC and follow-up EC recommendations
• Screening Local New Services
• Assess & Implement Impartiality rules
• Address & support Complains & Appeals