We are looking for a Trainer who will be responsible for designing, delivering, and evaluating training programs to enhance employee skills and customer experience. It includes content creation, workshops, coaching, and performance assessment.

• Develop and implement training programs tailored to business needs.

• Assess training requirements through TNA and performance analysis.

• Manage and update training content, leveraging digital tools and LMS platforms.

• Conduct engaging in-person and online training sessions using interactive techniques.

• Monitor training effectiveness through KPIs, reports, and feedback.

• Collaborate with management and HR for onboarding and continuous learning initiatives.

• Support sales/F&B teams with coaching, role-playing, and customer service training.