To design, develop, and deliver structured training programs in Soft Services (Housekeeping & Customer Service), aligned with company operational standards, client expectations, and international best practices.

Key Responsibilities

• Deliver training programs (classroom, practical, and on-site)

• Develop and update training materials aligned with SOPs and BICSc standards

• Conduct assessments, evaluations, and support certification processes

• Coordinate with Operations to identify training needs

• Maintain training records, reports, and documentation

• Drive continuous improvement in training quality and effectiveness

Role-Specific Requirements

• Strong knowledge of Housekeeping operations

• Familiarity with BICSc standards

• Expertise in customer service excellence and soft skills training

Qualifications & Experience

• Bachelor’s Degree or Diploma

• 5–8 years of experience in Facility Management / Hospitality / Training

• Prior training delivery experience preferred

Skills & Competencies

• Strong presentation and training delivery skills

• Communication (English required, Arabic preferred)