The Training Manager is responsible for designing, developing, and delivering comprehensive training programs to retail teams. The aim is to enhance product knowledge, refine skills, and meet commercial objectives along with improving customer satisfaction scores. The role also involves continuous support and collaboration in other training-related activities as directed by the Regional Learning and Development Manager.

Key Responsibilities:

• Define Requirements:Collaborate with the Operations Team to gather training requirements specific to each store, aiming to enhance commercial targets and customer satisfaction.
  Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
  Finalize training needs in consultation with the L&D Manager.
  
• Design and Develop:Create accessible and effective training materials and programs, utilizing resources from M&S International and AFTC.
  Pilot and refine training programs before wider rollout, ensuring approval from Operations Management prior to implementation.
  Prepare and manage budgetary allocations for training initiatives.
  
• Implementation:Strategize the delivery of training programs, coordinating with the Operations Team to schedule trainers and target groups.
  Support in-store coaches to ensure effective program delivery.
  
• Post-Training Evaluation:Compile and manage records of in-store training hours and ensure all training documentation is up-to-date.
  Monitor and follow up on certification processes and records.
  
• Corporate and Brand Representation:Act as an ambassador for both Al-Futtaim and Marks & Spencer brands, upholding and promoting organizational values.
  Develop and maintain relationships with M&S International to leverage existing training resources.