Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
3 - 5 years
- Submission and evaluation of all warranty claims.
- Storage of warranty parts in line with BMW regulations.
- Ensuring that warranty invoices are correctly processed.
- Follow up all warranty and goodwill cases up to closing / reimbursement status.
- Arranging checks and running the special actions and recall campaigns.
- Providing support and advise to productive staff, workshop Team Leaders and Service Advisors on BMW warranty guidelines.
- Issuing the Service warranty reports and presenting them to the Service Manager.
- Working flexible hours depending on the workload.
- Following the QMA procedures and guidelines for warranty.
- Supervising warranty assistant’s – responsible for leave planning, individual training proposals and annual performance review of Warranty team.
- Arranging and supervising warranty parts scrapping in coordination with BMW Area Aftersales Manager.
- Ensuring smooth operation of warranty claims according to BMW guidelines.
- Ensure highest degree of customer satisfaction and retention at all times.
- Handling customer complaints and ensure corrective action has been taken.
- Focus on quality of customer service & regular follow up.