Warranty Administrator - AGMC BMW at Albatha Holding in Dubai - 3 - 5 years of experience | JobsGulf.ae

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Warranty Administrator - AGMC BMW

Albatha Holding

Job Type

Full-time

Work Type

On-Site

Location

Dubai, UAE

Experience

3 - 5 years

Submission and evaluation of all warranty claims.
Storage of warranty parts in line with BMW regulations.
Ensuring that warranty invoices are correctly processed.
Follow up all warranty and goodwill cases up to closing / reimbursement status.
Arranging checks and running the special actions and recall campaigns.
Providing support and advise to productive staff, workshop Team Leaders and Service Advisors on BMW warranty guidelines.
Issuing the Service warranty reports and presenting them to the Service Manager.
Working flexible hours depending on the workload.
Following the QMA procedures and guidelines for warranty.
Supervising warranty assistant’s – responsible for leave planning, individual training proposals and annual performance review of Warranty team.
Arranging and supervising warranty parts scrapping in coordination with BMW Area Aftersales Manager.
Ensuring smooth operation of warranty claims according to BMW guidelines.
Ensure highest degree of customer satisfaction and retention at all times.
Handling customer complaints and ensure corrective action has been taken.
Focus on quality of customer service & regular follow up.

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