Lead and coordinate SSTPC work in the development of a yearly Marketing & Business Development Action Plan for the HHRLead and coordinate SSTPC work on market research and surveys (except service quality and passenger satisfaction surveys), including the definition of research instruments and contents, the identification of suitable external service providers and the management of the contracts signed with such providers.Ensure the development of a network of institutional and business relationships and agreements with Government agencies and public and private entities involved in the general management or in the provision of services to pilgrims (Umrah and Hajj) and visitors (particularly tourist groups), for the purposes of placing the HHR as a preferential means of transportation within the Haramain region. Development, negotiation and management of relevant deals and agreements.Managing the Contact Center area with the management of the workers and the shifts to be sure that the customer care is doing correctly.Develop and manage deals and agreements with entities with specific transportation needs and requirements in the region (Universities, Industrial or Residential development entities, Health care service providers, etc.)·Development and formulation of specific products or offers aimed at widening the customers´ base of the HHR, its ridership, the revenue generated by the passenger services, or meeting particular needs and requirements of specific groups of potential users.Lead and coordinate the overall marketing and promotion activities to be carried out by the SSTPC, ensuring its alignment and/or integration with SAR general marketing strategy and policiesManaging the interfaces with SSTPC´s main Client (SAR) in the areas of Marketing and Business Development.Managing the interfaces between Marketing and BD team and other areas of the SSTPC Operation organization (in particular, Customer Care and Public Relations/Communication).

Lead and coordinate SSTPC work in the development of a yearly Marketing & Business Development Action Plan for the HHRLead and coordinate SSTPC work on market research and surveys (except service quality and passenger satisfaction surveys), including the definition of research instruments and contents, the identification of suitable external service providers and the management of the contracts signed with such providers.Ensure the development of a network of institutional and business relationships and agreements with Government agencies and public and private entities involved in the general management or in the provision of services to pilgrims (Umrah and Hajj) and visitors (particularly tourist groups), for the purposes of placing the HHR as a preferential means of transportation within the Haramain region. Development, negotiation and management of relevant deals and agreements.Managing the Contact Center area with the management of the workers and the shifts to be sure that the customer care is doing correctly.Develop and manage deals and agreements with entities with specific transportation needs and requirements in the region (Universities, Industrial or Residential development entities, Health care service providers, etc.)·Development and formulation of specific products or offers aimed at widening the customers´ base of the HHR, its ridership, the revenue generated by the passenger services, or meeting particular needs and requirements of specific groups of potential users.Lead and coordinate the overall marketing and promotion activities to be carried out by the SSTPC, ensuring its alignment and/or integration with SAR general marketing strategy and policiesManaging the interfaces with SSTPC´s main Client (SAR) in the areas of Marketing and Business Development.Managing the interfaces between Marketing and BD team and other areas of the SSTPC Operation organization (in particular, Customer Care and Public Relations/Communication).

Deliver training programs and workshops to employees.Develop and implement training materials and curriculum.Assess training needs and create customized learning plans.Conduct evaluations and provide feedback to participants.Stay up-to-date with industry trends and best practices in learning and development.Collaborate with subject matter experts to create training content.Use a variety of instructional techniques to engage and motivate learners.Monitor and evaluate the effectiveness of training programs.Continuously improve training programs based on feedback and evaluation.

1. Assign housekeeping tasksA housekeeping supervisor takes on various roles to effectively manage the entire housekeeping department. They assign cleaning and maintenance tasks and ensure that the team efficiently completes any delegated duties. As a housekeeping supervisor, you could also provide team members with specific instructions or suggestions to accommodate customer requests.2. Create staffing schedulesAnother responsibility of a housekeeping supervisor is to create daily schedules for the staff. Completing a schedule and assigning tasks in advance enables effective communication and efficient operation by clearly coordinating the department's work activities. An effective scheduling process allows you to enforce rules and regulations about breaks, lunches and attendance.3. Provide orientation and trainingOrientations and training introduce the employees of an organisation to the organisation's policies and standard regulations and specific procedures. This may include cleaning and maintenance methods, organisational layout and guidelines for using supplies and equipment. As a housekeeping supervisor, you can provide your team with adequate training to ensure that the department's maintenance processes comply with the establishment's standards.4. Offer high-quality customer serviceA housekeeping supervisor guarantees a high standard of customer service for an organisation to maintain customers' credibility by providing a consistent and satisfactory experience. You can address customer complaints, conduct employee investigations and take corrective actions. As a housekeeping supervisor, you are responsible for communicating customer feedback to staff members and suggesting improvements.Related: What Is Customer Service? Definition And Career Advice5. Manage the inventory and order suppliesThe housekeeping supervisor is responsible for checking inventory and supply routinely to maintain adequate stock levels. An essential part of this role is ordering supplies when inventory levels are low and arranging the maintenance and repair of equipment. It is crucial that staff members have easy access to any necessary supplies and equipment to complete their tasks.6. Issue supplies and equipment to staffA housekeeping supervisor provides every team member with the supplies and equipment they require. You are also responsible for keeping track of what every staff member uses to help locate missing items. If a team member works with a piece of hazardous equipment or a dangerous supply item, you can ensure that they follow the necessary safety precautions.7. Hire new staff and recommend transfers, promotions and dismissals