Responsible for managing both incoming and outgoing correspondence within the department. This includes creating and maintaining logs, organizing retrieval processes, and guaranteeing the safety and security of all files and records.Gather information and create reports, presentations, and necessary data as requested by the department manager.Offer administrative support to ensure smooth departmental operations by managing diverse tasks and prioritizing them for timely completion. Focus on resolving administrative issues and inquiries to maintain efficient and effective office operations.Coordinates organize office activities and procedures to ensure efficiency and compliance with company policies.Organize and schedule appointments, meetings, and events both internally and externally.Prepare meeting agendas, document minutes, make necessary arrangements, and distribute relevant materials as needed.Collaborate closely with the team, providing support for diverse tasks as required, fostering a positive and productive work environment.Serve as a liaison between the department and other departments, handling any necessary communication and coordination.Handle sensitive information confidentially while ensuring data security measures are maintained.Perform extra tasks and responsibilities as delegated by the immediate manager and in accordance with the departmental guidelines.

· Achieve individual sales targets and contribute to the success of the parts department.· Promote parts during sales promotions and ensure efficient operations to meet customer needs.· Professionally handle customer inquiries, including unavailable parts, offering alternative solutions and following up on availability.· Ensure inventory management follows DPOK principles at branches or Quick Service Centers (QSC).· Use the NAP (Non-Available Parts) format for back orders and provide feedback to the inventory team for better stock availability.· Possess a strong understanding of automotive parts and their functions to provide accurate product recommendations.· Proficient in using automotive software, including EPC (Electronic Parts Catalog), SAP, and related tools.· Comply with finance department directives regarding cashier duties.· Ensure all pending ERP transactions are cleared promptly.· File and follow up on estimates to maximize conversion of inquiries into sales opportunities.· Adhere to 5S principles to maintain a well-organized and efficient work environment.

Answer incoming calls and respond to customer queries in a timely and professional manner.Make outbound calls to follow up on customer issues or to inform them of new products and services.Record details of customer interactions, transactions, and complaints.Provide accurate information to customers regarding products, services, and policies.Work collaboratively with other team members to improve customer service.Handle customer complaints and escalate issues as necessary.Maintain a high level of confidentiality.

We are looking for Automotive Accessories Technician• Clear understanding of all product lines and model required for accessory installation including the accessories to be fitted.• Initialization of electrical & electronic component parts of the vehicle and ensure it is in working condition before starting the job.• Receive the job order from Technical In-Charge. Verify the accessories required for the respective vehicle before starting the job.• Perform accessory installation in line with approved guidelines and standards keeping in mind the functional usage by customer. Ensure the completeness of the job within the flat rate time.• Ensure quality when performing accessory installation and ensure vehicles will not incur any damages during installation.• Ensure the functional parts of vehicles are in right condition as per manufacturing standards, any malfunction should be noticed and informed to the QC.• Operates variety of tools and workshop equipment and adhere to the workshop safety programs and report safety issues.• Keeping up to date the technical knowledge by attending available level of training regarding on new line ups with advance technological innovations.

We are looking for Technical In-Charge (Car Accessories )• Be equipped with the latest information about the accessories that will be installed on new vehicles.• Standardize and implement the technical processes of accessory operations and continuously update them based on business requirements, customer feedback, and Kaizen improvements.• Plan and develop accessory operational strategies by understanding the load and realizing capacity from available manpower and equipment. Motivate team members to complete all required tasks within the standard allotted time.• Prioritize safety in accessory operations understanding the requirements of a safe working environment. Ensure compliance with all relevant regulations, safety standards, and environmental requirements such as carbon neutrality.• Develop and implement an effective plan for periodical evaluation, testing, upgrade, and replacement of facilities, equipment, and tools (lifters, pressure washers, air compressor tanks, etc.). Direct In-Charge to ensure adequate supply of tools through inventory planning and schedule along with effective collaboration with relevant departments like Procurement.• Develop strategies to ensure efficiency in accessory operations and avoid deviations. Implement self-check procedures and PDCA (Plan, Do, Check, Action) for all team members. Ensure Customer Satisfaction is achieved on every process of the operations.• Identify areas for process improvement and implement best practices. Stay up-to-date with advancements in vehicle technology and the PDI process. Motivate team members to contribute to the continuous improvement of all processes with the aim to achieve customer satisfaction.• Train, motivate, and empower team members and keep updated with both TMC guidelines and AAM standards and in equipping new skills that will improve the operations.

Provide general support to the sales team, keeping them informed of customer order status and any issues that may arise relating to their sales.Complete all pre-delivery related administration (e.g. vehicle registration, insurance etc)Coordinate and process all requests and work related to IT, Audit, HR, Finance, Procurement, CEO office, After sales and other departments.Supervise the sales support staff and ensure the accuracy of the stock, PDI and gift Items reports.Raise all the BMC and SAP requests relating to and follow up upon request id required.Collect and submit the monthly reports relating to and other reports as requested by the direct manager / supervisor.Support the sales team in processing of customers’ vehicle orders. Support the sales department with other administrative tasks, as directed by the supervisors, ManagersProcess sales orders in the system after proper verifications of information and ensure to complete documentations for cash, credit, banks and inhouse -finance deals before invoicing.Liase with the sales team and ensure all documentation relating to vehicle delivery is completed accurately and on time. (Print Invoice & Delivery) note, sign them and handover all documents to concerned)Maintain an Accurate Database of customer and prospect Information. Follow up with lost sales customers to generate leads and close sales.

• Conduct comprehensive inspections of vehicles to assess their condition, including mechanical, electrical, structural, interior, exterior and safety components.• Perform visual checks, vehicle performance by driving and take photographs of the vehicle conditions to access the vehicle pricing.• Identify and document any defects, damage, or non-compliance with safety and regulatory standards.• Assess the extent of repairs or maintenance required based on inspection findings; Estimate the costs of parts, labour, and additional services needed to address identified issues.• Collaborate with automotive technicians, mechanics, and other professionals to ensure accurate assessment and estimation of repair costs.• Provide detailed reports outlining inspection results, repair recommendations, and cost estimates to Purchase department for buying the vehicles.• Ensure that all inspections and estimates comply with relevant regulations and guidelines.• Maintain accurate records of inspections, estimates, and repair orders in accordance with company policies and regulatory requirements.