The Senior Accounts Receivable Accountant at CEQUENS is responsible to oversee the accounts receivable function, ensuring the accurate and timely processing of customer invoices, receipts, and collections. Your role is critical in maintaining strong customer relationships, optimizing cash flow, resolving payment discrepancies, providing financial reporting and analysis, and minimizing bad debt exposure. You will collaborate with cross-functional teams to resolve billing discrepancies, improve collection processes, and enhance overall accounts receivable efficiency. Main Areas of Responsibility Invoice Generation and Billing Manage the invoicing process, ensuring accurate and timely generation and distribution of customer invoices. Review billing schedules, pricing agreements, and contract terms to ensure accuracy and compliance with customer requirements. Coordinate with sales, operations, and customer success teams to resolve billing discrepancies and address customer inquiries. Cash Receipts and Application Process customer payments, including checks, electronic funds transfers, and credit card payments, and apply them accurately to customer accounts. Reconcile daily cash receipts and bank deposits to ensure accuracy and completeness of cash application. Investigate and resolve payment discrepancies and unapplied cash balances in a timely manner. Collections and Credit Management Monitor accounts receivable aging reports and proactively follow up on past due invoices to expedite collections. Communicate with customers via phone, email, or written correspondence to address outstanding balances and negotiate payment arrangements. Assess credit risk and make recommendations for credit limits, payment terms, and collection strategies to minimize bad debt exposure. Billing Dispute Resolution Investigate and resolve billing disputes and customer inquiries related to invoice discrepancies, pricing errors, and payment disputes. Collaborate with internal stakeholders, including sales, finance, and operations, to resolve customer issues and prevent recurrence. Document and track billing disputes and resolutions to maintain accurate records and audit trails. Financial Reporting and Analysis Prepare and analyze accounts receivable aging reports, collections trends, and key performance metrics to assess departmental performance. Assist in the preparation of month-end and year-end close activities, including revenue recognition, bad debt reserve analysis, and financial reporting. Provide insights and recommendations for process improvements and operational efficiencies to enhance accounts receivable performance. Customer Relationship Management Build and maintain strong relationships with key customers, serving as the primary point of contact for billing and collections inquiries. Collaborate with sales and customer success teams to address customer needs and concerns, fostering positive customer experiences and loyalty. Proactively identify opportunities to streamline billing processes, improve payment collections, and enhance overall customer satisfaction.

The Credit Collection Officer will be responsible for managing the collection of outstanding debts from clients while handling accounts receivable processes. This role involves ensuring timely payments, reducing overdue accounts, and maintaining effective communication with clients to support the financial health of the company. Key Responsibilities: Debt Collection o Proactively contact clients to follow up on outstanding invoices via phone, email, and other channels. o Negotiate payment plans, resolve disputes, and handle escalated collection issues. o Analyze aging reports and prioritize collections based on risk level. Accounts Receivable Management o Process and post payments, adjustments, and write-offs accurately and promptly. o Reconcile customer accounts to ensure accurate records of receivables. o Monitor payment trends and alert management to potential risk accounts. Credit Assessment and Risk Analysis o Perform credit checks on new clients and set credit limits in alignment with company policies. o Evaluate and recommend actions for accounts in default or those that pose a credit risk. Reporting and Documentation o Prepare regular reports on collection activities, outstanding balances, and account statuses. o Maintain detailed records of client communications, payment promises, and credit actions. Collaboration o Work closely with the sales, billing, and finance teams to ensure clear communication about account statuses. o Collaborate with the billing department to resolve any invoicing issues that may impact collections. Compliance and Improvement o Ensure all collections activities are in compliance with company policies and relevant laws. o Recommend improvements in processes and strategies to enhance collection effectiveness.

The Release Train Engineer (RTE) is responsible for leading and coordinating Agile Release Trains (ARTs) to deliver successful programs and projects within CEQUENS. This role involves guiding the ART and its associated teams through Agile processes, removing impediments, and facilitating continuous improvement. The RTE collaborates closely with Product Managers, Solution Architects, and other stakeholders to ensure alignment of business and technical priorities, thereby driving efficient delivery of high-quality products in alignment with CEQUENS s objectives and values. Main Areas of Responsibility: Facilitation and Coordination of Agile Release Train (ART): Oversee the ART planning process, ensuring all teams align on objectives, milestones, and deliverables. Facilitate PI (Program Increment) planning events, ART sync meetings, and System Demos. Ensure alignment of team and ART goals with business objectives and technical requirements. Continuous Improvement and Agile Practices: Foster a culture of continuous improvement by guiding teams in implementing Agile and Lean principles. Conduct retrospective meetings post each PI to assess performance and identify improvement opportunities. Coach and mentor Scrum Masters, Product Owners, and other ART members in Agile methodologies to enhance efficiency and productivity. Stakeholder Engagement and Communication: Act as the main point of contact between the ART and external stakeholders, providing updates on progress, risks, and dependencies. Collaborate with Product Management, Solution Architects, and other stakeholders to manage cross-functional dependencies and prioritize features. Ensure transparency and effective communication throughout the ART by providing relevant metrics, reports, and updates. Risk Management and Issue Resolution: Identify and resolve risks, issues, and impediments affecting ART performance. Work closely with Product Owners and Scrum Masters to escalate critical issues and ensure timely resolution. Maintain a risk register and follow a proactive approach to mitigate potential blockers. Performance Tracking and Reporting: Develop and monitor ART performance metrics to assess efficiency and productivity. Provide regular reports on ART progress, resource allocation, and sprint outcomes to senior management and stakeholders. Support teams in establishing realistic timelines and milestones based on data-driven performance metrics. Program Alignment and Strategic Planning: Collaborate with senior leadership to ensure ART objectives align with CEQUENS s strategic goals. Participate in portfolio-level discussions and assist in prioritizing initiatives that support CEQUENS's growth and impact in the CPaaS market. Assist in roadmap planning and resource allocation based on ART capacity and strategic objectives.

The Scrum Master at CEQUENS plays a pivotal role in facilitating and guiding agile practices within the engineering department. This position involves overseeing the Scrum process, helping the product development teams to work efficiently and effectively while ensuring that agile principles are adhered to. The Scrum Master acts as a coach for the Scrum team, assisting them in resolving challenges, enhancing collaboration, and promoting continuous improvement in all project activities. Main Areas of Responsibility Agile Facilitation and Leadership Facilitate daily scrum meetings, sprint planning sessions, sprint reviews, and retrospective meetings to ensure clear communication and organization. Coach team members in agile methodologies and practices, ensuring that the process is followed correctly and efficiently. Team Coordination and Support Serve as a liaison between technical and non-technical departments to ensure smooth delivery of all project deliverables. Help the development team to remove impediments and shield them from external distractions to achieve sprint goals. Process Optimization and Adaptation Continuously evaluate and tailor agile processes to meet team needs and address the evolving challenges of software development projects. Foster a culture of continuous improvement by encouraging the team to experiment with new techniques and tools that can enhance productivity. Stakeholder Communication Facilitate communication between the project team and product owners, ensuring that there is clarity on project priorities and progress. Report to senior management and other stakeholders on project status, sprint outcomes, and potential improvements. Team Building and Conflict Resolution Promote a collaborative team environment that values open communication and trust among team members. Help resolve conflicts within the team quickly and efficiently, ensuring that team dynamics lead to positive outcomes.

Job Summary As an Engineering Manager, you will be responsible for leading a multi-disciplinary engineering team, guiding them through agile development practices, and driving the successful delivery of high-quality software products. You will play a key role in shaping the engineering culture, implementing best practices, and ensuring that our platform maintains its high standards of reliability, performance, and security. Key Responsibilities Team Leadership & Development: Lead, mentor, and coach a tribe of engineers, including Backend, Frontend, and QC teams, fostering a culture of collaboration and continuous improvement. Identify skill gaps and provide growth opportunities for team members through training, mentorship, and career development plans. Conduct regular one-on-one meetings, performance reviews, and set measurable objectives to track the team's progress and achievements. Project Management & Delivery: Oversee the end-to-end delivery of projects, ensuring alignment with business objectives, timelines, and quality standards. Implement and optimize agile methodologies following the Spotify model, driving continuous delivery and iterative development. Coordinate cross-functional teams to ensure seamless integration of BE, FE, and QC activities. Technical Excellence: Work closely with architects and tech leads to set the technical direction, guiding the team in making well-informed architectural decisions. Promote best practices in coding, design patterns, testing, and documentation to ensure high standards of software quality. Collaborate with DevOps and SRE teams to maintain the platform s 99.99% SLA, emphasizing automation, monitoring, and incident response. Process Optimization & Agile Practices: Drive process improvements to enhance productivity, reduce bottlenecks, and improve the team's delivery velocity. Implement robust KPIs to measure the team's performance, focusing on code quality, deployment frequency, lead time, and defect rates. Encourage agile rituals such as sprint planning, retrospectives, and daily stand-ups to ensure alignment and continuous adaptation. Stakeholder Management: Act as the primary liaison between the engineering tribe and other departments, clearly communicating project status, risks, and dependencies. Collaborate with Product Managers to understand the product roadmap and translate it into actionable engineering tasks.

The Business Development manager (individual contributor) will be responsible for identifying and securing new business opportunities (SAAS, CPaaS) by developing and executing effective acquisition strategies. The role involves managing the entire acquisition process from initial prospect identification, through the negotiation and due diligence phase, to closing the deal. The key Responsibilities: Develop and execute acquisition strategies to drive customer growth and meet acquisition targets. Collaborate with sales teams to create a hit list to be hunted in the Egyptian market. Identify target customer segments and tailor acquisition strategies to effectively reach them. Analyze market trends and competitor activities to optimize acquisition campaigns. Utilize various channels such as digital marketing, advertising, and partnerships to acquire new customers. Monitor key performance indicators (KPIs) to track acquisition performance and adjust strategies as needed. Conduct market research to identify new opportunities for customer acquisition. Build and maintain relationships with key partners to support acquisition efforts. Prepare reports and presentations on acquisition performance for management review. Stay updated on industry trends and best practices in customer acquisition.

The Account Manager at CEQUENS is a crucial role within the Enterprise Sales department, focused on nurturing and expanding relationships with existing clients to maximize sales opportunities and ensure customer satisfaction. This position involves managing and retaining clients, understanding their needs, and ensuring the delivery of exceptional service. The Account Manager works closely with clients to understand their business objectives and align CEQUENS' CPaaS solutions accordingly, ensuring a partnership that supports and enhances the clients' strategic goals.Main Areas of Responsibility Client Relationship Management• Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.• Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.Account Retention and Expansion• Monitor and analyze customers usage of our product to identify opportunities for deeper engagement and upselling.• Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.Sales and Revenue Targets• Achieve sales targets and objectives within assigned client accounts.• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.Contract Management and Negotiation• Negotiate contracts and close agreements, securing optimal terms that benefit both the client and CEQUENS.• Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed.Feedback and Market Insights• Gather client feedback to improve ongoing customer service and product development.• Keep abreast of industry trends and provide feedback from the market to company leadership.

Job Summary:The Trading Account Manager at CEQUENS is tasked with managing and growing wholesale accounts, increasing revenue and margins, and ensures operational excellence in sales management and customer relations.Main Areas of Responsibility:Revenue Growth and Account Management:• Drive revenue and margin growth based on specific targets.• Continuously monitor existing accounts with the goal of achieving a predetermined year-over-year growth percentage.• Manage rate and pricing strategies effectively, setting individual network prices per customer and configuring price changes as necessary.Sales and Business Development• Actively research and establish contact with new leads to expand the customer base.• Drive new business initiatives in the wholesale segment, with specific targets for the number of accounts to be added each quarter.• Represent CEQUENS at relevant industry events and conferences, ensuring a measurable return on investment.Account and Contract Management• Create and manage customer accounts, assigning products to each account as required.• Review and amend contracts as per agreements with clients/vendors in compliance with CEQUENS governance.• Communicate with routing to manage commitments, terms, and conditions for all accounts, detailing prepaid and postpaid configurations.Communication and Collabration• Serve as the primary commercial interface for assigned accounts.• Act as an escalation point for resolving technical or financial issues.• Collaborate closely with the wholesale team to meet collective objectives and communicate account progress and new requirements weekly.