Company Profile: The House of Enspa was created in 2002 as a movement for women to empower themselves through inner beauty and to just BE beautiful. We are constantly working on customer centricity. We put the voice of our customers to work for us. Word of mouth means a lot to us. Always at the top of our game current and bringing in innovative and new offerings and trends. As a result, we are winners and tremendously thriving - the bestselling in what we do. Our customers love it, and we have a huge fan club - they are amazed by us and won't go anywhere else. This doesn't mean we ever rest- always on our toes and at the forefront of our minds is the belief that our competition is better than us.The Role: We are currently looking to hire a highly qualified and motivated Branch Manager to manage one or more of our locations. At the highest level, you will be responsible for taking full P&L ownership of the location(s) under your management, and maximizing customer satisfaction, employee wellbeing, and commercial performance. Responsibilities:Provide strong and positive leadership to all service professionals within your location(s).Develop a thorough understanding of operating processes and ensure adherence to SOPs. Manage service delivery and customer experience to ensure the highest levels of quality, hygiene, and customer satisfaction.Drive location sales and manage costs in line with budgets.Manage inventory of locations to ensure availability of stocks and prevent stock variance/missed opportunities.Develop and maintain expertise of spa/salon computer systems, and ensure staff are well versed in systems.Work towards team targets and show initiatives in achieving them.Contribute to the sales of your location. Work with training department to coordinate training of staff.Ensure all customer complaints are dealt with swiftly, and effective remedial action (e.g. coaching, training, treatment resolution) is taken to manage customer relations and staff performance.Maintain cleanliness of spas/salons by managing cleaning schedules and performanceConduct trainings for new staff as well as refresher and new skill training for all.Ensure excellent delivery of training programs as per SOPs.Conduct assessments of technicians and salon staff, to identify and address skills gaps. Maintain & organize records for future reference.

Job Profile: Therapist HOUSE OF ENSPA - Dubai, United Arab Emirates Company Profile: The House of Enspa was created in 2002 as a movement for women to empower themselves through inner beauty and to just BE beautiful. We are constantly working on customer centricity. We put the voice of our customers to work for us. Word of mouth means a lot to us. Always at the top of our game current and bringing in innovative and new offerings and trends. As a result, we are winners and tremendously thriving - the bestselling in what we do. Our customers love it, and we have a huge fan club - they are amazed by us and won't go anywhere else. This doesn't mean we ever rest- always on our toes and at the forefront of our minds is the belief that our competition is better than us. The Role: We are currently looking to hire a highly skilled Therapist. The ideal candidate is required to be an expert in providing professional services to the clients such as manicure, pedicure, waxing, massage, conducting skin analyses, giving treatments to the clients as per company standards. To be successful in this role, the candidate should have experience with beauty therapies and good knowledge of skin and body care products. The Therapist will be promoting customer loyalty through performing all services immaculately as per company SOPs. The goal of a therapist is to achieve the highest client satisfaction and retention rates and the service and retail targets that have been set. Responsibilities:Perform all treatments immaculately as per company SOPs.Have the ability and drive to learn additional treatments and perform them as per company SOPs.Upsell services and retail products to clients.Mentor new joiners.Be open minded and learn all services and knowledge during training. Maintain tools and equipment’s to company and hygiene standards and report immediately any defect.Prepare and clean up station before and after each client as per standard set manual.Identify contraindications for any treatment and report it to Receptionist.Advice clients on home-care maintenance product for sale.Keep updating product knowledge.Follow daily duties as per roster.Relay any issue to most senior person in the spa (i.e.: contraindications, complaints, etc...)Communicate with the client in a professional manner.Check for client’s feedback after treatment.Attend all monthly staff meeting & Spa Briefings even when off.Help at the end of the day with the cleaning routine.

Job Profile: Senior. Receptionist HOUSE OF ENSPA - Dubai, United Arab Emirates Company Profile: The House of Enspa was created in 2002 as a movement for women to empower themselves through inner beauty and to just BE beautiful. We are constantly working on customer centricity. We put the voice of our customers to work for us. Word of mouth means a lot to us. Always at the top of our game current and bringing in innovative and new offerings and trends. As a result, we are winners and tremendously thriving - the bestselling in what we do. Our customers love it, and we have a huge fan club - they are amazed by us and won't go anywhere else. This doesn't mean we ever rest- always on our toes and at the forefront of our minds is the belief that our competition is better than us. The Role: Senior Receptionist supports the salon team by providing a first-class client experience & ensuring the smooth & efficient operation of the spa reception by managing the front desk with bookings, re-bookings & daily management of clients. We are looking to hire for a skilled Senior Receptionist who is passionate about beauty & helping customers with their daily requirements. Responsibilities: Handle customer and staff queries, appointments and ensure accurate response/ reconfirmation is given within the decided timeframe.Handle multi line telephone system efficiently and accurately applying the company’s telephone etiquettes & call handling system.Manage the booking system efficiently and ensure communication is accurate throughout the spa and that all documents and systems reflect the same information.Receive and greet visitors in an efficient, tactful, and courteous manner.Assist in collecting payments from the clientsAssist in the opening and closing of the Spa and daily sales cash collection and ensure they are accurately administered and completed.Actively promote the company’s Spa services and Retail to all the customers.Assist Spa Manager/in-charge with assignments/ task of the staff.Listen to client concerns with empathy and offer every possible help within the role assigned and The House of Enspa’ s policies and procedures, ensures a follow through of the client issue till its closure.Understands the customer and builds strong collaborative customer and staff relationships and builds customer trust and confidence.Trains new staff as needed Assist in inventory as needed To present a polished, professional image, ensuring that the company policies are adhered to by paying particular attention to dress, appear and radiate positive body language.To always maintain a friendly & approachable attitude towards clients and staff.

Job Profile: Senior. Receptionist HOUSE OF ENSPA - Dubai, United Arab Emirates Company Profile: The House of Enspa was created in 2002 as a movement for women to empower themselves through inner beauty and to just BE beautiful. We are constantly working on customer centricity. We put the voice of our customers to work for us. Word of mouth means a lot to us. Always at the top of our game current and bringing in innovative and new offerings and trends. As a result, we are winners and tremendously thriving - the bestselling in what we do. Our customers love it, and we have a huge fan club - they are amazed by us and won't go anywhere else. This doesn't mean we ever rest- always on our toes and at the forefront of our minds is the belief that our competition is better than us. The Role: Senior Receptionist supports the salon team by providing a first-class client experience & ensuring the smooth & efficient operation of the spa reception by managing the front desk with bookings, re-bookings & daily management of clients. We are looking to hire for a skilled Senior Receptionist who is passionate about beauty & helping customers with their daily requirements. Responsibilities: Handle customer and staff queries, appointments and ensure accurate response/ reconfirmation is given within the decided timeframe.Handle multi line telephone system efficiently and accurately applying the company’s telephone etiquettes & call handling system.Manage the booking system efficiently and ensure communication is accurate throughout the spa and that all documents and systems reflect the same information.Receive and greet visitors in an efficient, tactful, and courteous manner.Assist in collecting payments from the clientsAssist in the opening and closing of the Spa and daily sales cash collection and ensure they are accurately administered and completed.Actively promote the company’s Spa services and Retail to all the customers.Assist Spa Manager/in-charge with assignments/ task of the staff.Listen to client concerns with empathy and offer every possible help within the role assigned and The House of Enspa’ s policies and procedures, ensures a follow through of the client issue till its closure.Understands the customer and builds strong collaborative customer and staff relationships and builds customer trust and confidence.Trains new staff as needed Assist in inventory as needed To present a polished, professional image, ensuring that the company policies are adhered to by paying particular attention to dress, appear and radiate positive body language.To always maintain a friendly & approachable attitude towards clients and staff.