The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successfulManage the spa team schedule, ensuring correct staffing levels are met. Attend weekly sales meetings, ensuring the spa is meeting sales and budget requirements. Stock ordering to ensure the spa is running at the correct levels of product to carry out the treatments we provide.

 Female Club General Manager to lead our exceptional teams to success and oversee the operations of our premium clubs. If you are energetic, self-motivated, and have a proven track record in club management, we want to hear from you! Key Responsibilities and Criteria: - Manage daily club operations to ensure a top-notch experience for both members and employees.- Recruit, train, and mentor a diverse team, fostering a culture of collaboration and excellence aligned with WFG standards.- Oversee budgets, track financial performance, and implement strategies to maximize profitability.- Ensure the club is well-maintained, clean, and compliant with health and safety regulations as per WFG standards.- Influence and inspire a dynamic workforce to achieve shared goals.

The Sales Manager (SM) is responsible for the successful attainment of department targets. His/her main role is to increase the overall membership and revenue of FitnGlam through reaching and exceeding monthly and annual target while developing and motivating the sales staff.. He/she should perform the membership consultant tasks on top of his/her role as a Sales Manager.The SM should ensure that the team is integrally delivering the highest levels of customer care and actively working on achieving their targets.Responsibilities· Manage the sales team.· Provide sales leadership to the sales team.· Increase overall membership and revenue for the Club.· Acquire and maintain a complete understanding of the skills required to perform the sales function successfully.· Ensure the sales team is well trained to perform the sales activity.· Conduct presentations and tours of the Club· Implement Company sales policies and procedures to discover prospective buyers’ fitness goals, their motivation for joining and any possible objections.· Respond to all information calls.· Continuously develop leads and solicit referrals.· Distribute post sale materials and information.· Generate required number of contacts and execute sales to achieve Club goal.· Maintain relationships with new members to generate referrals and mitigate cancellation.· Manage the fair distribution of referrals, tours, phone inquiries, etc. among the sales team.· Manage the Minimum Performance Criteria for Membership Consultants.· Work closely with each of the sales team to monitor performance and provide support when needed.· Successful completion of each month’s sales targets.· Perform reporting and administrative functions on a daily, weekly and monthly basis.· Active role in events and promotions: suggestions, planning and execution.· Use the marketing material provided to maximize the effective achievement of sales targets.· Suggest and manage new sales, referrals and promotions to increase the membership sales and revenue with the Club Manager.Person Specification:- Strong motivational, interpersonal and communication skills.- Excellent management and leadership skills.- Selling skills.- Proactive attitude.- Flexible approach.- Solution orientated- Self-starter with strong organizational skills.- Ability to thrive in a quota based, performance driven, high effort environment.- Passionate about the health and fitness industry.- A people person with the ability to develop strong relationships.- A sincere desire to help and motivate individuals to become and/or stay healthy and fit.- A sales professional with strong analytical ability, vision, initiative.- Confident in overcoming objections.- A team player and willing to be flexible with time to get the job done.- Proficient in computer and data entry skills.

The membership base of the club while providing a professional and friendly service to both prospective and existing members. The Membership Consultant will actively seek new business for the club and achieve monthly targets. To represent the facility and the brand in a positive and professional manner at all times.KEY RESPONSIBILITIESGreets members and guests promptly and with a smile in order to create a friendly and welcoming atmosphere in the clubAchieves monthly set sales targetsResponsible for processing accurate cash and credit card transactions at all timesContacts assigned on a timely basisContacts new leads within twenty-four hoursMaintains accurate records of all leads, new sales and sales activities in the CRMConducts sales presentation according to established systemsAchieves Minimum Performance Criteria (MPC)Prepares daily sales reportsProjects a professional and polished image at all timesProvides excellent customer service at all times to members and guestsCompletes all formalities of a newly joined member and initiates and oversees induction processGets back to complaints within 24 hours and works on resolving them within 48 hours with an action report submitted to managementAnalyzes CRM data in order to capture areas for improvementFollows up on leads and missed opportunitiesMakes scheduled customer service calls to check on membersResponds immediately to member inquiries, concerns and requestsEstablishes and maintains an effective referral systemParticipates in all scheduled meetings as directed by the supervisor/managerAttends all trainings required by the managementParticipates in team-building activitiesTries out new products, equipment, classes and provides feedback to the managementGenerates leads required through different mediums including in-club events, outreach activities and social mediaSeeks for additional training and coaching on areas that need improvementInvites guests to club events in an effort to convert them to members

PURPOSE OF THE ROLE:Leads and coordinates individual or group adult fitness/physical training sessions for a specified health and fitness program. Deliver exceptional customer service experience to our members (future, past and present) while providing high level Personal Training sessions and Inductions. Perform across all Fitness KPIs and ensure brand standards are upheld on and off the gym floor.KEY RESPONSIBILITIES1. PROCESS• Educate and enforce FitnGlam etiquette and regulations as designated in club rules, which includes, ensuring the equipment is clean after use and returned to their allocated storage areas• To use Sentinel, BodyGee and other operating systems and manuals as introduced by the company.• Maintain personal schedule on Sentinel (timings, inductions, PTs and prospecting). Final day plan to be completed the day before.• Always ensure clean and fully operational facilities.• To comply with all Health and Safety responsibilities• Regularly maintain personal business plan to be reviewed with Fitness Manager monthly.• Achieving PT sessions revenue targets as per Fitness Manager instructions• Completing PT induction as per set targets• Ensure attentiveness on the gym floor, assisting members with correction, demonstrating a high standard of instruction and advice on exercise execution that will ensure their safety and maximize exercise effectiveness.• Support all club events and actively promote FitnGlam services thus ensuring that members will maximize their gym membership.• Maintain relevant communication channels with members to accommodate feedback/criticism and ensure members feel welcome and valued.• Use member’s names when interacting with them – politely introduce yourself with members• Consistent 121s with Fitness Manager to learn more about the overall company business and to ensure continuous professional development.• Deliver High quality personal training programs• Complete Personal Training qualification in line with UAEReps requirements• Wear full FitnGlam uniform and name badge provided, at all times, to interact with members.• 1 x Floor Shift per day wearing “COACH” T-shirt.• Coach must update daily rota and make sure all info is correct / clients are confirmed the day before.• Ensure that personal training session attendance is approved by trainer and client.• Assist Fitness Manager with rota administrative functions.• Maintain REPs certification by completing 10 CPD points per year• Inform all members of expiry of personal training sessions and complete the needful contract extension form with all pertaining documents i.e. medical or travel evidence to support the extension request.• Inform all personal training members at the signing of the personal training terms & conditions of the FitnGlam cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed. Also ensure that members sign this policy every time they start a personal training contract.• At the end of a calendar month, provide all personal training session to Fitness Manager so that they can audit all sessions prior to commission approval.• Attend all meetings as required by the business.2. PEOPLE· Support all club events and actively promote FitnGlam services thus ensuring that members will maximize their gym membership.· Deliver energetic and high-quality group fitness classes, personal training programs and inductions.· Maintain relevant communication channels with members in order to accommodate feedback/criticism and ensure members feel welcome and valued.· Distribute handouts and/or class evaluations, if appropriate, and answer questions from participants after each session; assist in performing follow up and communication with participants as required.· Promote all classes and coaches—we are all on the same team!· Promote efficiency and team spirit in all departments· Track progress of clients and maintain client files on a daily basis.

The Membership Consultant or Sales Executive is responsible for actively generating a specific number of sales on daily and monthly basis. He/she should permanently deliver highest levels of Customer care to ensure members’ satisfaction, loyalty and retention. The SE should also support the club in all sales and marketing events and activities, and should be open to additional tasks that are assigned by the management and that help increase membership number and members’ retention.The SE should be highly motivated to deliver results at or above Company expectations in member acquisition and retention.

Set-up, deliver and promote high quality, free-play opportunities, inclusive for all children whatever their abilities. Welcome all children, young people, carers and other visitors and make sure that they receive appropriate information and advice about the services.An Entertainer is responsible for entertaining and engaging audiences through performances, shows, or events. They use their skills and creativity to deliver memorable and captivating experiences to their audiences.

Support the development of OHS policies and programsAdvise and instruct on various safety-related topics (noise levels, use of machinery etc.)Conduct risk assessment and enforce preventative measuresReview existing policies and measures and update according to legislationInitiate and organize OHS training of employees and executivesInspect premises and the work of personnel to identify issues or non-conformity (e.g. not using protective equipment)Oversee installations, maintenance, disposal of substances etc.Stop any unsafe acts or processes that seem dangerous or unhealthyRecord and investigate incidents to determine causes and handle worker’s compensation claimsPrepare reports on occurrences and provide statistical information to upper management

PURPOSE OF THE ROLE:Leads and coordinates individual or group adult fitness/physical training sessions for a specified health and fitness program. Deliver exceptional customer service experience to our members (future, past and present) while providing high level Personal Training sessions and Inductions. Perform across all Fitness KPIs and ensure brand standards are upheld on and off the gym floor.KEY RESPONSIBILITIES1. PROCESS• Educate and enforce FitnGlam etiquette and regulations as designated in club rules, which includes, ensuring the equipment is clean after use and returned to their allocated storage areas• To use Sentinel, BodyGee and other operating systems and manuals as introduced by the company.• Maintain personal schedule on Sentinel (timings, inductions, PTs and prospecting). Final day plan to be completed the day before.• Always ensure clean and fully operational facilities.• To comply with all Health and Safety responsibilities• Regularly maintain personal business plan to be reviewed with Fitness Manager monthly.• Achieving PT sessions revenue targets as per Fitness Manager instructions• Completing PT induction as per set targets• Ensure attentiveness on the gym floor, assisting members with correction, demonstrating a high standard of instruction and advice on exercise execution that will ensure their safety and maximize exercise effectiveness.• Support all club events and actively promote FitnGlam services thus ensuring that members will maximize their gym membership.• Maintain relevant communication channels with members to accommodate feedback/criticism and ensure members feel welcome and valued.• Use member’s names when interacting with them – politely introduce yourself with members• Consistent 121s with Fitness Manager to learn more about the overall company business and to ensure continuous professional development.• Deliver High quality personal training programs• Complete Personal Training qualification in line with UAEReps requirements• Wear full FitnGlam uniform and name badge provided, at all times, to interact with members.• 1 x Floor Shift per day wearing “COACH” T-shirt.• Coach must update daily rota and make sure all info is correct / clients are confirmed the day before.• Ensure that personal training session attendance is approved by trainer and client.• Assist Fitness Manager with rota administrative functions.• Maintain REPs certification by completing 10 CPD points per year• Inform all members of expiry of personal training sessions and complete the needful contract extension form with all pertaining documents i.e. medical or travel evidence to support the extension request.• Inform all personal training members at the signing of the personal training terms & conditions of the FitnGlam cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed. Also ensure that members sign this policy every time they start a personal training contract.• At the end of a calendar month, provide all personal training session to Fitness Manager so that they can audit all sessions prior to commission approval.• Attend all meetings as required by the business.2. PEOPLE· Support all club events and actively promote FitnGlam services thus ensuring that members will maximize their gym membership.· Deliver energetic and high-quality group fitness classes, personal training programs and inductions.· Maintain relevant communication channels with members in order to accommodate feedback/criticism and ensure members feel welcome and valued.· Distribute handouts and/or class evaluations, if appropriate, and answer questions from participants after each session; assist in performing follow up and communication with participants as required.· Promote all classes and coaches—we are all on the same team!· Promote efficiency and team spirit in all departments· Track progress of clients and maintain client files on a daily basis.