Perform general office duties: filing, typing, copying, binding, and scanning.Prepare professional documents such as memos, emails, invoices, and reports.Maintain and update reports and records for domestic workers.Take meeting notes and minutes when required.Answer internal and external queries about domestic workers.Update and maintain information in the ERP system.Handle domestic worker contracts: receive, sort, prepare, and archive.Print, scan, and photocopy documents as needed.Track and record attendance for all domestic workers.Be the main point of contact for domestic workers needing office support.Provide assistance to domestic workers facing challenges, such as abuse, complaints, or grievances.

- Provides services to customers for employment visa and residency for domestic helper.- Respond to customer inquiries in accordance with approved service indicators.- Actively participate in the development of the service delivery process and propose new solutions for the development of services.- Compliance with performance indicators set by the ministry- Follow-up printing transactions in accordance with the procedure guide.- Maintain the confidentiality of the work- Any other tasks assigned to them by the relevant tools in accordance with his functional functions.

Assist in managing daily operations and ensure tasks are completed efficiently.Help monitor and improve operational processes.Support staff management, including training and assisting team members.Assist in maintaining quality standards and ensuring company policies are followed.Help with budgeting and controlling operational costs.Ensure customer satisfaction by supporting service delivery and resolving issues.Prepare and present reports on operational performance.

- Contact with potential customers requesting for housemaids and develop good customer relationship.- Maintain a database for the customers' requirements .- Send the available CV as per discussion held with customer.- Follow up with the customer and assist them until their search is finished and customer is satisfied.- Provide your support in the interview, hiring, and training for nannies that is marked by center.- Process the legal documents for the housemaid and assure that all documents are correct.- Follow up for housemaid for visa processing status.- Maintain a record for all nannies that has been sold ensuring all resources are correct and accurate and inform all concerned staff.- Maintain a record for sponsor's credentials.- Be in touch with sponsor/existing customers for feedbacks.- Do investigation for refund or return and make a report.